Jennifer Scott
Jacksonville,FL
Summary
Highly Organized and Detail-oriented Practice Manager with more than 10 years of experience managing operations in patient-centric medical offices. Skilled in developing and leading productive and efficient office staff with a high degree of professionalism and ethical conduct. Looking for an exciting role managing a high-volume medical practice.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front and Back Office Lead Medical Assistant
Ortho One Jacksonville
09.2021 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Record the details of the patient’s exam, clinical history, diagnoses, procedures performed, and medical orders.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments, medication counseling, and care.
- Assist with pre and post-operative evaluations and procedures (staple removal, stitch removal, wound care, etc.)
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Trained front office staff on the importance of triaging incoming calls to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient medical history in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Medical Scribe
Bahri Orthopedics & Sports Medicine Clinic
04.2020 - 09.2021
- Documented complete information about examinations, treatment plans, lab results, prescriptions, and other details directly into EMR.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Utilized templates and macros to streamline transcription processes.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
Anatomy & Physiology Teaching Assistant
University of North Florida
01.2019 - 04.2020
- Built and maintained professional relationships with students and faculty members.
- Created assignments, proctored tests and provided grades according to university standards.
- Documented attendance and completed assignments to manage student attendance and productivity.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
- Taught small groups of students focused on specific parts of coursework.
- Devised and implemented strategies for engaging students in class discussions.
- Assisted with development and implementation of new course materials to enhance learning experience.
General Manager
COMPLETEBODY Fitness & Wellness Clubs
10.2013 - 12.2014
- Managed day to day operations and maintenance of busy Financial District location (Spa, fitness floor, physical therapy clinic, and juice bar).
- Recruited, hired, and trained team members across multiple departments including sales team, physical therapists, trainers, and front desk associates..
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Created marketing and promotional plans to increase sales of Juice Cleanses and Cross Training Program.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established corporate membership accounts with local merchants, businesses, law firms, and neighboring building management companies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized and developed corporate enrollment events and promotions to increase membership sales, ancillary revenue, and lead the sales team.
- Handled problematic customers and clients to maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
New York Sports Club
09.2011 - 05.2013
- Hired, supervised, and developed team members for busy Times Square flagship location.
- Designed and organized marketing and promotional plans to surpass monthly and yearly sales quotas.
- Developed and implemented strategies to increase sales and profitability.
- Established corporate membership accounts with local merchants and businesses.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Organized special events and vendor open houses for member appreciation days.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Increased member count and member retention by 30%.
Facility General Manager
NHA Rehab Associates
06.2010 - 09.2011
- Assisted in the opening and structuring of the neurological rehabilitation and speech therapy private practice.
- Developed and organized marketing and promotional plans for special populations (Geriatric, MS, PD, etc.)
- Assisted all patients with scheduling, insurance verification, insurance authorizations, and various insurance issues.
- Supervised a full staff of physical therapy aides along with graduate and undergrad interns.
- Assisted in the development and implementation of the facility’s policies and procedures.
- Coordinated doctoral level physical therapy research studies for Hunter College Graduate Students.
General Manager
NHA Rehab Associates
06.2010 - 09.2011
- Assisted in the opening and structuring of the neurological rehabilitation and speech therapy private practice.
- Assisted all patients with scheduling, insurance verification, insurance authorizations, and various insurance issues.
- Supervised a full staff of physical therapy aides along with graduate and undergrad interns.
- Assisted in the development and implementation of the facility’s policies and procedures·
- Coordinated doctoral level physical therapy research studies for Hunter College Graduate Students·
Education
Medical Continuing Education - Pre-Medicine
University of North Florida
Jacksonville, FL2021
Business of Health & Healing Certificate
Borough of Manhattan Community College of The City University of New York
New York, NY2014
Bachelor of Science in Exercise Science - Sports Rehabilitation And Management
The University of Tampa
Tampa, FL2007
Bachelor of Arts in Psychology - Sport Rehabilitation
The University of Tampa
Tampa, FL2007
Skills
- Microsoft Suite (Word, Outlook, PowerPoint, and Excel)
- MAC OS
- PC
- Leadership and Supervision
- Planning and Scheduling
- Customer Service Management
- Program Administration
- Employee Development
- Organizational Structuring
- Presentation Development and Delivery
Certification
Adult CPR and First Aid
Timeline
Front and Back Office Lead Medical Assistant
Ortho One Jacksonville
09.2021 - Current
Medical Scribe
Bahri Orthopedics & Sports Medicine Clinic
04.2020 - 09.2021
Anatomy & Physiology Teaching Assistant
University of North Florida
01.2019 - 04.2020
General Manager
COMPLETEBODY Fitness & Wellness Clubs
10.2013 - 12.2014
General Manager
New York Sports Club
09.2011 - 05.2013
Facility General Manager
NHA Rehab Associates
06.2010 - 09.2011
General Manager
NHA Rehab Associates
06.2010 - 09.2011
Medical Continuing Education - Pre-Medicine
University of North Florida
Business of Health & Healing Certificate
Borough of Manhattan Community College of The City University of New York
Bachelor of Science in Exercise Science - Sports Rehabilitation And Management
The University of Tampa
Bachelor of Arts in Psychology - Sport Rehabilitation
The University of Tampa
Adult CPR and First Aid
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