Jennifer Scott
Clinton Township,MI
Summary
Proven leader and efficient problem-solver, adept in warehouse operations and customer service, with a track record of streamlining processes for increased efficiency at Firehouse Subs. Leveraged packing expertise and exceptional time management abilities to enhance team productivity and customer satisfaction, achieving consistent sales targets and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
02.2022 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Owner
Firehouse Subs
08.2020 - 01.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
GM
Firehouse Subs
01.2017 - 09.2020
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
Assistant Manager
Firehouse Subs
11.2014 - 09.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
Education
Diploma -
Cros-lex
Croswell, MI06.1991
Skills
- Packing expertise
- Warehouse Operations
- Shipping procedures
- Product Inspections
- Shipment Preparation
- Product Packaging
- Stock replenishment
- Loading and unloading
- Shipping and receiving
- Warehouse Safety
- Forklift Operation
- Order Picking
- Order Fulfillment
- Stock management
- Packing and shipping
- Pallet arrangement
- Customer Service
- Time management abilities
- Goal Setting
- Shipment Processing
- Time Management
- Problem-solving aptitude
- Hand Truck Operation
Timeline
Order Fulfillment Associate
Home Depot
02.2022 - Current
Owner
Firehouse Subs
08.2020 - 01.2022
GM
Firehouse Subs
01.2017 - 09.2020
Assistant Manager
Firehouse Subs
11.2014 - 09.2018
Diploma -
Cros-lex