JENNIFER SCOTT
Dayton,TX
Summary
Assistant Store Manager,Tractor Supply Company. Skilled at training staff to the highest standard's of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques. Ability Summary Verbal communication skills. As an Assistant Store Manager Manager, you need to be able to effectively communicate with your fellow employees, suppliers, and customers. Interpersonal communications skills. Customer service. Team oriented. Organized. Multi-tasking. Problem solving. Heights of creativity in a faced paced environment.. Record keeping. Profitable thinking. Commercial awareness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tractor Supply Company
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Leader Manager
Tractor Supply Company
11.2021 - 12.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Manager
Doc's BBQ, AJP Oil Company
10.2019 - 08.2021
- Completed tasks according to production specifications and within
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Humble High School
Humble, TX05.1999
Skills
- 360
- Training Learn 2 Serve
- Occupational Licenses, Certificates and Training
- Honors & Activities
- Extremely detail oriented
- Can lift 50lbs
- Able to open and close register
- Responsible for opening and closing store
- Can make bank deposit
- Nightly paperwork
- Management over 10 plus employees
- Trained staff
- Checked shipment in from various vendors
- Can type 32 wpm
- Can work efficiently in a high pace work environment
- Able to solidify intense situations
- I have strong communication skills and work very well in any intense situation which gives me the ability
- Be a Leader
- Inventory Accuracy
- Maintaining Clean Work Areas
- Team Relationships
- Player Communication
- Customer Transactions
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Forklift Operator Certification
- Warehouse Operations
- Warehouse Safety
- Team Player
- Material Handling
- Safety awareness
- Teamwork and Collaboration
- General laborer
- Safe driver
- Punctual and Reliable
- Problem-Solving
- Shipping and receiving expert
- OSHA Compliance
- Storage and Organization
- Inventory Control
- Warehouse Management
Additional Information
- Additional Information
Certification
- Forklift Operation
- Propane
- CPR
Timeline
Assistant Store Manager
Tractor Supply Company
12.2023 - Current
Team Leader Manager
Tractor Supply Company
11.2021 - 12.2023
Manager
Doc's BBQ, AJP Oil Company
10.2019 - 08.2021
High School Diploma -
Humble High School