Jennifer Scott-Churchill
Medical Patient Advocate
Pleasant Grove,UT
Summary
The objective is to seek employment in a market that allows room for growth potential. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Attentive Patient Service skills in managing patient charts, processing payments and scheduling procedures. Team player with strengths in communication, customer service and multitasking.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
Revere Health
Provo, Utah
03.2022 - 11.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in the computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Referred patients to appropriate professionals and services.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Counseled patients on potential financial liabilities and payment requirements.
- Stayed current on community-based resources and services useful to patients.
- Answered incoming calls responding to inquiries in a timely manner.
- Processed payments from patients, including credit card transactions.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Responded to patient inquiries regarding account status.
- Educated patients on available payment plans and financial assistance options.
- Maintained strict confidentiality when dealing with sensitive information.
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Utilized technology and specialized software to maximize productivity.
- Instructed patients on policies and required actions for different types of appointments, procedures and insurancee.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Documented patient counters in system and initiated follow-up actions.
- Counseled patients on potential financial liabilities and payment requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Medical Receptionist
Revere Health
Provo, UT
01.2021 - 03.2022
- Built, maintained, and coordinated patient relations.
- Negotiated multi-doctor schedules for multiple-practice offices.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services. Including updating group medical records to support smooth office operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency which included taking messages from patients and promptly relayed to appropriate staff.
- Observed strict HIPAA guidelines at all times according to company policy.
- Entered patient information, including insurance, demographics into system to keep all records up-to-date.
- Set up appointments for physician visits and procedures.
- Greeted and checked in patients. Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services
Account Manager
MarketStar Corp.
Ogden, UT
- Assisted 200 accounts to meet and surpass their sales and training, facilitated training on local and regional levels, and built and maintained relationships between corporations and vendors.
- Updated account plans based on changing markets, customer conditions and competitor activity, developed relationships with VAR clients and provided individualized customer service to maintain longevity of accounts.
- Achieved cooperative and positive communications with clients which fostered and led to many successful sales incentive projects.
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory, cultivated long-term relationships with clients accurately achieving customer objectives.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Attended trade shows and conferences as a representative of the company.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals..
- Renewed existing accounts by cementing trusting relationships with customers.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Built and maintained productive relationships with customers and internal partners.
RIM Account Manager
MARKETSTAR, INC
Ogden, UT
- Streamlined operational efficiencies by developing customer service protocols and standards and maintaining a strong understanding of competitors' mission, offerings, and presence in assigned territory.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Recognized leader in industry by managing 800 accounts and providing high level of customer care, oversaw accounts and worked diligently to meet and exceed performance goals.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Attended trade shows and conferences as a representative of the company.
- Ensured compliance with industry regulations when dealing with clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
License of Cosmetology - Cosmetology Education
Image Works Academy Of Hair Design, Inc.
Spanish Fork, UT05.2008
Certificate of Completion - Focus On Social Media
BYU Idaho Pathway
Online08.2019
Skills
- Leadership skills
- Proficient in Microsoft
- Technologically savvy
- Communications
- Relationship development
- Problem resolution
Personal Information
Interests: , Professional Makeup Artistry, I still love to work with clients and help women feel that there is more to them than what is on the outside. Nail art, books, nature, and travel when the opportunity arises.
Timeline
Patient Service Specialist
Revere Health
03.2022 - 11.2023
Medical Receptionist
Revere Health
01.2021 - 03.2022
Account Manager
MarketStar Corp.
RIM Account Manager
MARKETSTAR, INC
License of Cosmetology - Cosmetology Education
Image Works Academy Of Hair Design, Inc.
Certificate of Completion - Focus On Social Media
BYU Idaho Pathway
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