Jennifer Seaton
Kirtland,NM
Summary
Ambitious Assistant with excellent planning skills, team player with positive attitude and strong work ethics. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable assistant with strong ability in organization. Offering operation management and deadline driven. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Virtual Care Support
Axis Health Systems
Durango, CO
05.2023 - Current
- Developed relationships with clients by providing companionship, understanding and empathy.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Answered telephone calls from clients seeking information or support services.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Conducted home visits to assess the needs of clients and provided appropriate assistance.
- Provided crisis intervention when necessary in order to ensure the safety of service users.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead Dental Assistant
Northern Navajo Medical Center
Shiprock, NM
03.2011 - 04.2023
- Educated patients on preventive oral health care practices such as brushing and flossing techniques.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Coordinated office activities by communicating with other departments and staff members.
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Organized patient files electronically within the practice management software system.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available. Rotating supplies by using the first in, first out principle.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Ensured that all necessary supplies were available for each procedure.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Maintained schedule of class assignments to meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Education
Certificate - Dental Assistant
The Bryman School - Tempe
Tempe, AZSkills
- Activity Planning
- Patient Care
- Emotional Support
- Progress Documentation
- Basic Housekeeping
- HIPAA Compliance
- Medical Record-Keeping
- Complex Problem-Solving
- Dependable and Responsible
- Flexible Schedule
- Community Activities
- Medical Records Management
- Patient/Client Management
- Compassionate Communication
- Records Management
- Relationship Building
- Time Management
- Problem-Solving
- Respectful and Compassionate
- Records Maintenance
- Strong Ethics
- Multitasking and Organization
- Client Documentation
- Data Collection
- Help desk operation
- Monthly/weekly Supply report
- Collect and Report all expired items
- Identify and Increase/ decrease of products and supplies
- Review purchase orders
Affiliations
- Love hiking
- Reading
- Adventurous
- Traveling
- Sewing
Certification
- Dental Assistant
- Supervisor/Lead Certificate
Software
- Dentrix Software
- Intergy Software
- Carelogic Software
- Microsoft Word
- Microsoft Excel
References
References available upon request.
Timeline
Virtual Care Support
Axis Health Systems
05.2023 - Current
Lead Dental Assistant
Northern Navajo Medical Center
03.2011 - 04.2023
Certificate - Dental Assistant
The Bryman School - Tempe
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