Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Secomb

Wilsonville,OR

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my strong work ethic and problem-solving capabilities at any job I've worked at. Skilled in safe driving practices and forklift operation, I consistently improved efficiency and safety compliance. My adaptability and excellent communication have been pivotal in training peers and resolving conflicts, contributing significantly to workplace success. I truly feel that given the opportunity to prove myself, you'll see that I am an asset to any team.

Overview

19
19
years of professional experience

Work History

Tow Truck Driver

Barbers Towing, Inc
03.2023 - 10.2024
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.

Courier Driver

Providence Hospital and Medical Center
03.2022 - 03.2023
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Verified package information to check for accuracy and completeness.
  • Communicated with dispatch and customers for accurate delivery information.
  • Followed company policies and procedures during shift.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Utilized GPS navigation systems to navigate faster routes.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Picked up and delivered specimens, mail, and linen all over Multnomah, Clackamas and Washington counties and some of Washington state.

Driver and Laborer

Flex Delivery
07.2021 - 03.2022
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Demonstrated flexibility in adjusting schedules or adapting plans according to changing circumstances.
  • Assisted with labor tasks as needed, contributing to overall project completion and success.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Inspected load security and checked for damages.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Physical Plant

State of Oregon
05.2012 - 03.2021
  • Improved plant efficiency by maintaining cleanliness and organization of the work area.
  • Displayed keen attention to detail while performing routine equipment maintenance checks, preventing potential issues from escalating into costly repairs or shutdowns later on.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Reduced downtime by promptly addressing equipment malfunctions and reporting issues to supervisors.
  • Upheld strict adherence to safety guidelines, completing mandatory training programs for personal protection equipment usage.
  • Operated forklifts and other heavy machinery safely.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Collaborated with other departments to optimize production workflows.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Cross trained in several areas to assist in completing tasks set forth

DMV Clerk/Customer Service Representative

Oregon Department of Motor Vehicles
02.2006 - 02.2012
  • Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.
  • Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
  • Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
  • Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
  • Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
  • Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
  • Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Stayed up-to-date on Oregon laws and licensing requirements to complete accurate and efficient reviews.
  • Supported fellow staff members through cross-training initiatives, ensuring seamless coverage during absences or peak periods at the DMV office.
  • Assisted in training new employees on proper procedures for handling diverse tasks within the office, enhancing team productivity.

Education

GED -

Chemeketa Community College
Salem, OR
10-1997

Skills

  • Strong Work Ethic
  • Customer Service
  • Safe Driving Practices
  • Problem-solving capabilities
  • Conflict resolution abilities
  • Adaptability and Flexibility
  • Forklift Operation
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Safety regulations compliance

Timeline

Tow Truck Driver

Barbers Towing, Inc
03.2023 - 10.2024

Courier Driver

Providence Hospital and Medical Center
03.2022 - 03.2023

Driver and Laborer

Flex Delivery
07.2021 - 03.2022

Physical Plant

State of Oregon
05.2012 - 03.2021

DMV Clerk/Customer Service Representative

Oregon Department of Motor Vehicles
02.2006 - 02.2012

GED -

Chemeketa Community College

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Jennifer Secomb