Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Student Financial Counselor- Student Accounts
LIM College
New York, NY
11.2021 - Current
Daily importing of payments and reconciling accounts including cash, checks and online payments.
Assisted students in completing financial aid documents accurately and efficiently.
Outreach students for current payments, past due payments and assist in establishing payment plans.
Monitored incoming funds from external sources such as private donors or government agencies, reconciling them against corresponding accounts receivable entries.
Utilized computer software programs to manage large volumes of data related to student accounts and financial aid awards.
Verified accuracy of student financial data and resolved discrepancies accordingly.
Establish close liaison between Student Financial Services, Registrar, Admissions, Residential life, and Financial aid.
Responded promptly to inquiries from students concerning their financial aid status or account balance information.
Ensure timely processing of refunds and administration of 1098-T's
Primary contact person for scholarship committee responsible for collecting data, responding to inquires, disseminating acceptance letters and posting scholarships to account.
Business Operations Associate
Mercy College
Dobbs Ferry, NY
11.2016 - 11.2021
Developed and implemented operational strategies to improve efficiency in daily operations.
Provided ongoing support for operational teams to ensure efficient workflow processes.
Created detailed reports on business performance metrics and presented findings to senior management.
Drafted policies and procedures for the implementation of new operational systems.
Developed training materials for employees related to new operational initiatives.
Maintained effective communication between all levels of personnel within the organization.
Partnered with team members to identify and address challenges or opportunities.
Developed acute knowledge of products, policies and goals of business.
Education
MBA - Business Administration
Mercy College
Dobbs Ferry, NY
05-2021
Skills
Microsoft Office 365
Ellucian Banner
Sonis
Argos
Nelnet
Heartland ECSI
Extender
Flywire
Slate
Gallagher
VA-Once
PowerFaids
Financial Planning
Debt Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Hosted information sessions for incoming students and continuing students.
Attended quarterly work trainings for Bursar and Financial Aid.