Jennifer Seeley
Kinwood,TX
Summary
Experienced and motivated retail manager dedicated to driving operational success and providing customers with a memorable shopping experience. With over 25 years of retail leadership, brings a wealth of experience in customer relations, sales, inventory control, and shrink reduction. Excellent leadership skills and ability to multitask have been honed through experience in big box retail. Positive and adaptable leader, passionate about building lasting relationships and making a difference in the lives of others.
Overview
18
18
years of professional experience
Work History
Senior Asset Protection Manager
Lowes
Houston , TX
07.2024 - Current
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Coordinated with other managers across the district to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
Operations Assistant Manager
Lowes
Baytown, TX
03.2023 - 07.2024
- Overseeing and developing the day to day operations of the store, including sales, services technology and store communication
- Direct supervision of the front-end of the store and the back-room, while maintaining inventory processes
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Resolve customer complaints regarding sales and service
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
Asset Protection and Safety Manager
Lowes
Baytown, TX
01.2020 - 03.2023
- Conducting investigations related to internal and external loss
- Teaching and training associates the importance of processes and follow up to reduce shrink and to drive inventory management
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Managed relationships with regulatory agencies while maintaining open lines of communication for inspections and compliance reviews.
- Facilitated training for [Number] employees.
Community Relations Coordinator
Brook Valley Management
Houston , TX
01.2019 - 12.2019
- Placing donation boxes partnering with other nonprofit organizations to provide donations
- Showing the importance of recycling textiles to keep usable textiles out of landfills thus reducing the amount of waste placed in landfills
- Working with companies to maintain their green status
- Inventory control
- Setting and maintaining modular integrity
- Scheduling of department associates
- Direct sales with Pro customers
- Following guidelines for all hazardous materials
- Coaching and training associates
- Delegating and following up of task
- Opening and closing procedures
- Insuring adequate sales floor coverage
- Sales floor safety
Department Supervisor
Lowes
Baytown, TX
01.2019 - 03.2019
- Reviewing and correcting financial reports
- Reviewing videos for safety and shrink issues
- Communication with store manager on correcting the issues
- Safety inspection of all steel racks
- Ordering and following up with the completion of replacement of racks for a safe work environment
- Teaching and training the importance of hazardous waste
- Cleaning and correcting the current hazardous waste area
- Following up with maintaining the correct handling procedures
Loss Prevention Associate
Lowes
Baytown, TX
01.2018 - 01.2019
- Work closely with Store manager to formulate and build store brand
- Daily direction to assistant managers staff on all backroom inventory control
- Sales floor stocking
- Front-end and cash office flow
- Customers incentives
- Seasonal promotions and features
- Hiring and staffing needs
- Addressing and correcting staff communication issues in an effective and productive manner
- Team building through honest and clear direction
- Following up on Delegation of daily task
Co Manager
Wal-mart
Liberty , TX
01.2016 - 03.2018
- Assisted in overseeing the financial operations of a hundred million dollar super-center
- Worked with store manager to formulate teaching and training of management team to reduce shrink by $609,014.00 from inventory to inventory
- Changing the status
- Followed up with weekly tasks
- Verifying that all management are completing day today activities in the correct manner
Asset Protection Manager
Wal-mart
Houston, TX
01.2012 - 07.2016
- Implemented safety programs to bring up safety numbers reducing incident/accidents by half
- Worked with fire marshal to bring wet wall up to code
- Worked with account office on verification of cash shortages
- Conducting thorough internal employee theft investigations
- Case preparation and supplied testimony to proper authorities
- Determined staff promotions, demotions and terminated employees when necessary
- Directed and supervised employees engaged in sales, inventory taking and reconciliation of Cash receipts and front end issues
- Completed weekly scheduling according to policy and procedures
- Address customers inquiries and resolving complaints
- Effective communication with hourly associates giving constructive feedback
- Listening to ideas, formulating plans to complete daily tasks
- Successfully setting up, teaching and training of back room program
- Planning and scheduling of all modular reset
- Delivering excellent customer service by greeting and assisting each and every customer
Assistant Manager
Wal-mart
Houston , TX
01.2007 - 08.2012
- Managed over 121 direct reports, have multiple areas within the store, including the front-end, daytime receiving. evening receiving.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
No Degree -
Certification - Real Estate
Champions School of Real Estate
Houston, Texas01.2018
High General Studies -
01.1993
Skills
- Cash Management
- Team Coaching
- Skilled in Microsoft Office Suite
- Staffing Solutions
- Candidate Assessment
- Team Development
- Effective Evidence Collection Methods
- Risk Assessment
- Theft Prevention Techniques
- Inventory Control
- Internal Audit Management
Training
General Studies, 01/01/93
Investigator of the Year 2020
Worked and closed over 13 Internal cases in the year 2020, reducing the loss of Profit and theft within the store.
Timeline
Senior Asset Protection Manager
Lowes
07.2024 - Current
Operations Assistant Manager
Lowes
03.2023 - 07.2024
Asset Protection and Safety Manager
Lowes
01.2020 - 03.2023
Community Relations Coordinator
Brook Valley Management
01.2019 - 12.2019
Department Supervisor
Lowes
01.2019 - 03.2019
Loss Prevention Associate
Lowes
01.2018 - 01.2019
Co Manager
Wal-mart
01.2016 - 03.2018
Asset Protection Manager
Wal-mart
01.2012 - 07.2016
Assistant Manager
Wal-mart
01.2007 - 08.2012
High General Studies -
No Degree -
Certification - Real Estate
Champions School of Real Estate
Similar Profiles
Jordan SpidelJordan Spidel
Scheduling Staffin Admin at LowesScheduling Staffin Admin at Lowes
Hallie WatsonHallie Watson
Cashier at LowesCashier at Lowes
Kerry HansonKerry Hanson
Sales Associate at LowesSales Associate at Lowes
Roy TurnerRoy Turner
Senior Operations Manager at LowesSenior Operations Manager at Lowes
Apryl EddyApryl Eddy
Security Receptionist at DSI Security on Behalf of Technip FMCSecurity Receptionist at DSI Security on Behalf of Technip FMC