Jennifer Seger
Sheboygan
Summary
Mission-driven and experienced in food service and customer service. Works with excellent communication, teaching skills and infectious love of coffee, baked goods, and anything desserts. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in specialty drink establishment as a lead barista and over 25 years experience in food and customer service. Enjoys creating memorable beverages and baked goods for customers in busy establishments. Enthusiastic demeanor coupled with enduring composure during busy peak periods.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Barista
Aramark At Acuity
Sheboygan
11.2016 - Current
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created new training guidelines, and provided staff orientation and training.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Rural Carrier Associate
United States Postal Office
Sheboygan Falls
06.2015 - 11.2016
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
Bakery Manager
Woodlake Market
Kohler
07.2011 - 06.2015
- Maintained cleanliness and hygiene in bakery premises.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Established performance goals and empowered bakers to exceed targets.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Lead Cake Decorator
Walmart
Plymouth
06.2002 - 06.2011
- Prepared special creams and frostings for cakes and other dessert specialties.
- Followed daily opening and closing procedures of brick and mortar bakery location.
- Precisely arranged display cases throughout workday to highlight finished products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Coordinated services under supervision of lead baker.
- Packaged and priced each product according to company pricing procedures.
- Designed specialty cakes for weddings, birthdays and graduations.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Recorded and maintained accurate supplies lists for clients' projects.
Education
No Degree - Culinary Arts
Moraine Park Technical College
Fond Du Lac, WINo Degree - Accounting/Business
University of Wisconsin- Sheboygan
Sheboygan, WIHigh School Diploma -
Plymouth Comprehensive High School
Plymouth, Wisconsin05.2001
Skills
- Equipment and Store Cleaning
- Coffee and Tea Preparation
- Relationship Building
- Customer Service
- Customer Retention
- Organization and Prioritization
- Hospitality and Professionalism
- Detail-Oriented
- Cleaning and Sanitizing
- Verbal and Written Communication
- Food Serving and Preparation
- Quality Control
- Time Management
- Reliable and Dependable
- Calm Under Pressure
Certification
Serve Safe Certified in Food Safety
Timeline
Lead Barista
Aramark At Acuity
11.2016 - Current
Rural Carrier Associate
United States Postal Office
06.2015 - 11.2016
Bakery Manager
Woodlake Market
07.2011 - 06.2015
Lead Cake Decorator
Walmart
06.2002 - 06.2011
No Degree - Culinary Arts
Moraine Park Technical College
No Degree - Accounting/Business
University of Wisconsin- Sheboygan
High School Diploma -
Plymouth Comprehensive High School