Hi, I’m
Jennifer Seifert
PALM BAY,FL
Summary
Diverse leader with 20 years of success in operational management and multi-site supervision. Dedicated customer-oriented programs and developing exceptional service-oriented teams, delivering results and exceeding expectations. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.
Overview
22
years of professional experience
2
years of post-secondary education
4
Certifications
Work History
Restore Therapy ServicesMelbourne, FL
Area Director of Operations
07.2012 - Current
Job overview
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Identified and pursued valuable business opportunities to generate new company revenue.
- Establishment of new business locations including equipment acquisition, environmental setting, and clinical operations in accordance with all regulatory requirements.
- Lead new business through in initial Accreditation Surveys and bi annual resurvey requirements.
- Organized promotional events and represented company and promoted services at conferences and industry events.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Development of extensive Emergency Preparedness Program. Facilitated emergency management training for staff and conducted emergency drills.
Select Medical CorporationMelbourne, FL
Director of Rehabilitation Services
09.2003 - 06.2012
Job overview
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
Life Care CentersMelbourne, FL
Occupational Therapy Assistant
08.2001 - 06.2003
Job overview
- Helped improve fine motor, visual perception and sensory processing skills.
- Administered tests to assess nature of disabilities and limits of function and personal capacities.
- Educated patients and families on conditions, treatments and home exercises.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Established compassionate and caring relationships with patients.
- Coordinated interventions with multidisciplinary treatment team.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Helped patients with cognitive and mental health conditions to improve ability to think, learn and memorize.
- Adapted environments by making changes to patient homes, workplaces and school environments to promote safety, independence and participation.
Education
Keiser UniversityMelbourne, FL
Associate of Science from Occupational Therapy Assistance
01.2000 - 12.2001
Skills
Strategic planning and execution
Process improvements
Performance Analysis
Client account management
Coaching and mentoring
Product development
Business Development
Effective leader
Staff training/development
Organization and Time Management
EMR / EHR
Patient Management
Intervention planning
Direct Patient Care
Analytical and Critical Thinking
Accomplishments
2018 Leadership Award Recipient
2017 Excellence in Management Award Recipient
2016 Teepa Snow- Positive Approaches to Dementia
2015 LEAD- Leadership Excellence and Development Recipient 2014 Clinical Excellence in Dementia Care
2009 Effective Leadership and Management Skills in Rehabilitation Administration
2007 Senior Strength Training Certification
2004 Physical Agent Modalities Certification
Certification
2020 CPR Instructor Certification
Timeline
Area Director of Operations
Restore Therapy Services
07.2012 - Current
Director of Rehabilitation Services
Select Medical Corporation
09.2003 - 06.2012
Occupational Therapy Assistant
Life Care Centers
08.2001 - 06.2003
Keiser University
Associate of Science from Occupational Therapy Assistance
01.2000 - 12.2001