Jennifer Sekeet
Ravenna,MI
Summary
Respectful and respected Front Desk Agent with extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests, stepping up to the plate, thinking outside of the box, pitching in and managing check-in and check-out processes and making sure each guest is satisfied.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Elite Hospitality Group of Michigan
Grand Rapids, MI
05.2022 - Current
- Gained leads through phone calls and emails.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Created group resumes to keep the front desk and breakfast host in-the-know about upcoming groups.
- Generated reservations promptly upon receipt of rooming lists.
- Provided support to the Director of Sales through data entry assistance, alleviating their workload.
Front Desk Agent
Hampton Inn & Suites By Hilton
Grand Rapids, MI
06.2016 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Covered additional shifts and in different departments as needed
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Efficiently communicated with staff from various departments to ensure seamless operations of the hotel.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Established and maintained positive client interactions resulting in high levels of customer loyalty.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in and check-out processes.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
High School Diploma -
Ravenna High School
Ravenna, MI05-2007
Skills
- Team player
- Think outside the box
- Computer Skills
- Problem-solving aptitude
- Staff Training
- Coaching/trainer skills
- Customer and Co-Worker Communication
- PEP and OnQ knowledge
- Word Processing
- Data Entry
- Customer Service
- Front Office Support
- Oral and written communications
- Microsoft Office
Timeline
Sales Coordinator
Elite Hospitality Group of Michigan
05.2022 - Current
Front Desk Agent
Hampton Inn & Suites By Hilton
06.2016 - Current
High School Diploma -
Ravenna High School
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