Jennifer Self
Oakman
Summary
Adept Customer Service Specialist with a proven track record at BCBS of Alabama, excelling in resolving escalated customer issues and enhancing satisfaction through effective communication and customer relations. Demonstrated ability to adapt and thrive in dynamic environments, significantly contributing to team success and professional growth. Mastery in call center operations and a keen focus on continuous skill enhancement underscore my commitment to excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
BCBS of Alabama
09.2020 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate - Early Childhood Education
Bevill State Community College
Sumiton, AL05-1999
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Special Proofing Project 2024
Accomplishments
Recipient of World Class Survey Award
World Class Survey Recipient
Recognized for customer service excellence and survey scores.
Timeline
Customer Service Specialist
BCBS of Alabama
09.2020 - Current
Associate - Early Childhood Education
Bevill State Community College