JENNIFER SENAK

• Ensured compliance with labor laws and regulations across all HR practices.
• Implemented employee wellness programs to foster a healthy workplace culture.
• Maintained confidentiality and discretion in handling sensitive employee and company information.
• Managed employee records according to company policy and legal standards.
• Created job postings, tracked applicants, and maintained applicant database efficiently.
• Directed HR programs and policies to enhance operational efficiency.
• Evaluated HR processes and recommended improvements to boost effectiveness.
• Organized orientation sessions for new hires, providing essential onboarding information.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.
• Recognized by management for providing exceptional customer service.
• Developed and implemented HR policies to enhance employee engagement.
• Managed recruitment processes to attract top talent for various departments.
• Facilitated training programs to improve staff skills and knowledge retention.
• Addressed employee concerns through effective conflict resolution strategies.

• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Assessed, optimized and elevated operations to target current and expected demands.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Corrected operational discrepancies by developing and executing process improvements.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Established measures to promote diversity and drive equal access to opportunity and advancement.
• Held exit interviews and documented information discussed with employees.
• Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.

Proactively identified and solved complex recruitment problems impacting employer short- and long-term success. Sorted job applications, vetted candidates and recommended individuals for key positions. Partnered with hiring managers, consulting throughout hiring process to achieve desired results. Educated job applicants of expected job tasks, compensation and benefits to set clear expectations. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Sourced, qualified, and conducted screening interviews with qualified candidates. Attended recruitment events and networked. Managed all aspects of employee life cycle process, including on and off boarding. Completed background checks on potential hires. Set up interviews with employers and qualified applicants. Thoroughly explained employee handbook during new employee orientations. Organized applicant drug tests and obtained results.

• Promoted branding initiatives, implementing effective marketing and sales campaigns.
• Organized and carried out promotional events, including setting up and tearing down event sites and interacting with customers.
• Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
• Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
• Reviewed referral candidates and contacted qualified individuals to request applications.
• Re-created hiring goals and objectives in difficult markets to address staffing issues.
• Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
• Planned and executed recruitment events to bring in area candidates.
• Managed and updated recruitment ATS and CMS software.
• Brought in well-qualified, multifaced job candidates to fill open positions.

Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.  Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock. Delegated work to employees based on shift requirements, individual strengths and unique training. Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage. Delivered excellent customer service by greeting and assisting each customer. Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties. Interviewed, hired, supervised and trained 5 employees and instituted mentoring program to develop skills, leadership and employee excellence. Contributed to merchandising ideas at team sales meetings. Addressed customer inquiries and resolved complaints.

Managed the day-to-day tactical and long-term strategic activities within the business. Reviewed and approved billing invoices and expense reports. Collected and reported information on competitive activity during presentations. Recruited and hired numerous new staff members throughout the year. Presented company goals and objectives to new principals. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Coached and mentored numerous staff members by offering constructive feedback and taking interest in their long-term career growth. Managed day to day operations including opening and closing a store. Strong P and L analysis and reconciliation. Strong driver in increasing sales year over year.