JENNIFER SERNA

• Endeavor Health medical receptionist. Dedicated Medical Receptionist always striving to provide the best customer service to our patients. Job responsibilities include answering a high volume of calls for 11 physicians, checking patients in and out, and scheduling/canceling appointments on epic, distribution of faxes/mail, ordering of office supplies, maintaining a clean and organized front desk and training of new hires. Excellent customer service and organizational skills
• Verified patient insurance eligibility and collected necessary information.

• Managed patient check-in and check-out processes efficiently.
• Scheduled appointments using electronic health record systems.
• Answered incoming calls and addressed patient inquiries promptly.

• Distributed electronic faxes.

• Verified patient insurance eligibility and collected necessary information.

• Responsible for exemplary customer service, cash handling skills, training new employees on the various electronic systems and sales terminals, always with a positive attitude

• Administrative assistant responsible for front-end office duties for the Chicago branch while providing excellent support to the Midwest Sales team. I prepared and shipped all trade show products, made travel arrangements, helped manage expense reports, organized customer meetings and handled customer service issues for the sales team. other duties include answering incoming calls, data entry, maintaining office supplies, customer orders, and providing office support to the five managers for the sales team