Jennifer Serrano
The Bronx,NY
Summary
Patient focused, detail oriented, and computer verse medical office administrator offering exceptional goal setting and prioritizing abilities to achieve the best patient outcome, accompanied by practical experiences in providing- driven care services. Professional and articulate, skilled in interacting with physicians, nurses, and other healthcare professionals. Conscientious application of hospital policies and procedures. Skilled in performing clerical and administrative activities in office and hospital environments.
Overview
17
17
years of professional experience
Work History
Medical Secretary
Laser Skin Surgery of New York
11.2020 - Current
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Daily administrative clinical duties including checking in, scheduling, and confirming appointments, answering incoming phone calls, and routing to appropriate parties, collecting co-payments, co-insurance, deductible and cosmetic payments
- Daily administrative clinical duties including checking in, scheduling, and confirming appointments, answering incoming phone calls, and routing to appropriate parties, collecting co-payments, co-insurance, deductible and cosmetic payments.
- Coordinated surgery cases and working with outside Anesthesia service group to schedule, oversee, and obtain all necessary paperwork, including medical clearance forms.
- Processing and following up with outside labs regarding pending pathology reports and cultures.
Executive Assistant
Bsquared Design and Printing
12.2019 - 03.2020
- Oversaw project timelines by tracking deliverables and deadlines
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Researched and resolved customer invoicing inquires
- Provided office and administrative support for all
Administrative Assistant/Front Desk Receptionist
Bsquared Design and Printing
02.2008 - 12.2019
- Managed receptionist area, including greeting visitors and responding to telephone and in person requests
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Dispersed incoming mail to correct recipients throughout office
- Managed customer filing system
- Ordered & maintained office supplies
- Researched and resolved customer invoicing inquires
- Collected payments from customers
- Data Entry -Assisted with office administrative support
- Assisted w/ fulfillment projects when needed
Education
High School Diploma -
Adlai E. Stevenson High School
Bronx, New York06-2002
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Professional telephone etiquette
- HIPAA compliance
- Payment collection
- Administrative support experience
- Time management mastery
- Data entry
Languages
Spanish
Professional Working
Timeline
Medical Secretary
Laser Skin Surgery of New York
11.2020 - Current
Executive Assistant
Bsquared Design and Printing
12.2019 - 03.2020
Administrative Assistant/Front Desk Receptionist
Bsquared Design and Printing
02.2008 - 12.2019
High School Diploma -
Adlai E. Stevenson High School
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