Jennifer Servellon

• Responsible for all outgoing specialist referrals, following assigned protocols.
• Tracks specialist DI and lab orders using the assigned protocols.
• Responsible for processing, scheduling, and coordinating all pre-operative appointments in a timely manner.
• Responsible for obtaining referral prior authorizations from insurance companies, following assigned protocols.
• Responsible for retrieving medical records, consultation reports from other facilities, such as hospitals or specialist offices, as needed by HealthWorks’ providers, or to complete a referral.
• Functions as a patient advocate, proactively addressing patients' needs and troubleshooting concerns.

• Cross-train and assist the Referral Coordinator I, as needed.

• Uses professional knowledge, good judgment, and casework skills in decision-making.

• Greeted patients and assisted the patients to “sign-in” for the patient appointments. Noted time of arrival, time of scheduled visit, and reason for visit.
• Assisted patient in completing registration form and other clinic forms as needed. Verified and updated patient demographic information at the time of the visit and advised the patient regarding any requirements of the visit.
• Reviewed new patient registration forms, made copies and verified all insurance information.
• Assisted patient in determining eligibility for Sliding Fee Scale Discount Program. Advised patients of discount and payment options.
• Initiated patient visits on eClinicalWorks(ECW)
• Monitored patient flow through the clinic—from the waiting room, to the clinical staff and completion of visit.
• Worked with nursing staff regarding late arrivals, no-shows, and cancellations in order to optimize provider time.
• Was proactive in addressing patient needs and troubleshooting patient concerns. Strived to make each patient satisfied with the clinic services.
• Assisted clinical and administrative staff in evaluating patient services, and other evaluation tools.
• Collected copayment for services.
• Treated all patients in a culturally competent and sensitive manner and always demonstrated care and compassion towards all.
• Provided interpretation services as needed or requested.
• Other duties as assigned or are in the best interest in the care and safety of the patients.

• Open – Unlock doors, set up computers, and turn all lights on.
• Close – Lock doors, shut down computers and turn lights off.
• Answer phone calls.
• Give customers updates on the status of their vehicles being repaired.
• Schedule appointments – in person, via phone and/or email.
• Deposit insurance checks.
• Transfer calls to who the customer wants to speak with.
• Speak with car insurances about their insured vehicle.
• Process cash and card payments with customers when they pick up their vehicles.
• Make folders with all the information of what was done on their vehicle.

• Control traffic flow around construction site.
• Place detour signs, traffic cones and barricades around construction work area.
• Inform our construction crew of any safety hazards.
• Have good communication with coworkers to inform them about traffic.
• Assist in loading and unloading work material.
• Backfill holes, and compact gravel/dirt.
• Install pipes.
• Cleaning job site.
• Follow construction plans and instruction from supervisors.

• Collect cash and credit card payments from customers.
• Keep our products filled and stock.
• Store inventory when it arrived.
• Operate equipment to make juices and smoothies.
• Serve customers