Jennifer Severino

Automotive Office Manager

Peak Automotive, Inc

Bayshore, NY

10.2001 - 12.2023

Developed and implemented office policies and procedures.
Assisted with the preparation of budgets, forecasts, and financial statements.
Supervised staff members, organized schedules, and delegated tasks.
Answered phone calls, responded to emails, routed mail, and coordinated courier services.
Resolved customer inquiries in a timely manner, while maintaining positive relationships with clients.
Processed payroll accurately, ensuring all employees were paid on time.
Managed front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
Performed general bookkeeping duties, such as reconciling bank statements and creating journal entries.
Fluent knowledge of Adams DMS Systems (PBS Systems)
Administered payroll and maintained proper documentation of employee personnel.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Delegated work to staff, setting priorities and goals.
Versatile with DMV verification system.
Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
Processed title applications for new vehicles or transfers of ownership.
Verify accuracy of customer data entered into system, including name, address, date of birth, and other information.
Provided assistance to customers with inquiries regarding DMV services and procedures.
Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
Maintained accurate records of all transactions performed in the office.
Assisted with training new staff members on DMV regulations and procedures.
Ensured compliance with state laws and regulations related to vehicle titling processes.
Issue temporary tags when necessary, while ensuring proper documentation is completed.
Answered incoming calls promptly and provided appropriate assistance.
Responded quickly to emails sent by customers seeking information or resolution of issues.
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used, and wholesale sales.
Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.