JENNIFER SEWELL
Summary
Accomplished Training Supervisor at UPS, adept in employee training and team collaboration, significantly enhancing team performance and retention rates.
Knowledgeable about safety protocols and Microsoft Outlook. Leveraged decision-making and customer service skills across roles, including impactful leadership at McDonald's, driving productivity and customer satisfaction. Expert in fostering continuous learning and operational efficiency, with a track record of exceeding employer expectations.
Overview
12
12
years of professional experience
Work History
Shift Manager
McDonald's
03.2024 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Optimized overall productivity by delegating tasks effectively and providing concise instructions.
Overnight Baker
Panera Bread
01.2015 - 02.2024
- Provided exceptional customer service when needed, addressing concerns promptly and professionally.
- Supported store management in achieving sales targets through consistent production of popular items during peak demand periods.
- Contributed to positive team morale by maintaining open communication lines and fostering a collaborative atmosphere amongst coworkers.
- Optimized resources by regularly assessing equipment needs and submitting maintenance requests as necessary.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and standards.
- Participated in staff meetings to share best practices or address areas requiring improvement, fostering a culture of continuous learning and growth.
Night Stocker
Walmart
02.2022 - 02.2023
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Training Supervisor
UPS
04.2012 - 12.2014
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Updated employees with latest policies, procedures and compliance standards.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
Education
High School Diploma -
Gloucester High School
Gloucester, VA07.1997
Skills
- Team Collaboration and Leadership
- Employee Training
- Safety Procedures
- Skilled in Microsoft Outlook, Word and Excel
- Safety standards
- Quality Management
Timeline
Shift Manager
McDonald's
03.2024 - 08.2024
Night Stocker
Walmart
02.2022 - 02.2023
Overnight Baker
Panera Bread
01.2015 - 02.2024
Training Supervisor
UPS
04.2012 - 12.2014
High School Diploma -
Gloucester High School