JENNIFER SHAFER
Summary
Dedicated Administrative Professional with over fifteen years of office experience, specializing in a multi-line phone system, a customer-focused culture and purchase order data entry system. Adept in maintaining an organized and efficient work environment in a fast-paced manufacturing industry with various locations. Proven efficiency to quickly learn and navigate software programs. Maintains excellent written and oral communication with upper management, colleagues, and clients. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Receptionist/Administrative Assistant
Cronimet Corporation
04.2007 - Current
- Answers multi-line phone system, routes incoming calls to appropriate parties, responds to customer inquiries and resolves issues accordingly, emails messages to staff and greets visitors, receives and sorts incoming mail and packages, manages conference room schedules, operates Pitney Bowes mail machine, performs updates and maintenance, prepares documents and articles to ship via USPS/UPS/Fed Ex, maintains daily order and filing systems, restocks supplies and places purchase orders to maintain adequate stock levels, assists coworkers and staff members with special tasks on a daily basis.
Title Examiner
First Merit Settlement Services, Inc
05.2004 - 03.2007
- Examined title searches, prepared title reports which included typing legal descriptions and adding requirements and exceptions as needed, researched further information for incomplete documents, followed up on title orders to ensure expected turnaround time, trained new employees, sorted faxes, reported daily log to upper management.
Title Coordinator
Integrated Real Estate Services
10.2001 - 05.2004
- Prepared real property title commitments, examined court documents such as deeds, mortgages and judgment cases, administered requirements and exceptions to title report as needed, communicated with lenders and abstractors, resolved various title issues
Assistant Manager
Claire's Boutique
09.1998 - 10.2001
- Supervised day-to-day operations to meet performance, quality and service expectations, monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies, completed regular inventory counts to verify stock levels, and forecast future needs, offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
ABA - Business Management
Eastern Gateway Community College
Steubenville, OHSteubenville Catholic Central High School
Steubenville, OHSkills
KEY SKILLS
- Administrative Support
- Customer Service-driven
- Strong organization skills
- Excellent written/oral communication
- Proficient Microsoft Office 365
- Tech savvy and ability to quickly learn new software
- Efficiently prioritizes tasks
- Typing speed of 50 wpm
- Detail-oriented
- Research-oriented and analytical
- Problem-solver
- Multi-Task Oriented
- Self Starter
- Kind, compassionate, empathetic, and patient
- Team player
Timeline
Receptionist/Administrative Assistant
Cronimet Corporation
04.2007 - Current
Title Examiner
First Merit Settlement Services, Inc
05.2004 - 03.2007
Title Coordinator
Integrated Real Estate Services
10.2001 - 05.2004
Assistant Manager
Claire's Boutique
09.1998 - 10.2001
ABA - Business Management
Eastern Gateway Community College
Steubenville Catholic Central High School
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