Jennifer Shafer
Saint Joseph,IL
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Serra Champaign-Savoy
Champaign-Savoy, US
07.2021 - Current
- Bank reconciliation daily, full campus CIT, post all car deals, warranty cancellations, parts invoices daily, statements weekly and monthly
- Assisted in staff recruitment, development, and disciplining
- Performed reviews twice a year
- Payables/receivables
- Trained and supervised cashiers to enhance performance
- Assisted with licensing and titling procedures
- Cross trained employees
Accounts Payable/Receivable Specialist
LEXUS OF TULSA
Tulsa, US
09.2018 - 07.2021
- Handled receiving, processing, and tracking of all receivables and payables.
- Collaborated with Comptroller, Office Manager, and department managers to ensure prompt collection of receivables and precise processing of payables
- Facilitated resolution of outstanding balances owed to the company by working with current customers and accounts.
- Provided support to Owner, Comptroller, and Office Manager to ensure timely completion of all tasks assigned
- Reconciled credit card statements and accounts
- Oversaw the management of employee spiff tracking and handled petty cash transactions
- Provided assistance for bank deposits whenever required
Assistant Comptroller
Serra of Champaign-Savoy
Champaign-Savoy, US
08.2017 - 09.2018
- Assisted in ensuring proper documentation for licenses and titles
- Processed warranty cancellations effectively and efficiently.
- Directed and trained a team of cashiers for effective performance
- Completed end-of-day cash office duties regularly
- Oversaw bank deposits and handled petty cash management
- Oversaw the posting and reconciliation of dealer reserve payments
- Accomplished miscellaneous assignments as needed
- Offered assistance to service advisors as needed
- Handled both phone calls and cashier functions efficiently as needed, to cross cover staffing needs
- Contributed to the smooth running of financial processes by aiding in accounts payable tasks
- Supported the growth of employees by providing assistance with hiring, training, and mentoring
Assistant Office Manager
Napleton Automotive
Urbana, US
12.2015 - 08.2017
- Assist controller with funding, payoffs, bank reconciliation, accounts payable, some receivables, back up payroll, assistant and train other office staff
- Special assignments as needed
- Back up license and title and assist with petty cash as needed
- Reconciliation of schedules
- Incentive management
License & Title Agent / Accounts Payable
Napleton Automotive
Urbana, US
01.2011 - 12.2015
- License & Title Agent
- Filled out titles for all retail deals
- Paid taxes and process registration
- Ordered plates and keep inventory of plates
- Assisted payables, receivables, & all office staff
Education
High school or equivalent -
Barron Collier High School
Naples, FL08.2001
Skills
- Customer Service
- Multi-Tasking
- Computer Skills
- Communication
- Phone Etiquette
- Payroll
- Accounts Receivable
- Accounts Payable
- Office Manager Experience
- Dealership Experience
- Accounting
- Clerical Experience
- Bank Reconciliation
- Title Processing
- Financial Report Writing
- Journal Entries
- QuickBooks
- General Ledger Reconciliation
- General Ledger Accounting
- Financial Statement Preparation
- Balance Sheet Reconciliation
- Financial Analysis
- Account Reconciliation
Certification
Driver's License
Additionalinformation - Currentworkrelatedskills
- Strong Computer skills
- EDS and ADP systems
- Microsoft Office and Excel
- CDK and Wintac
- Reynolds and Reynolds
- Dealertrack
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Office Manager
Serra Champaign-Savoy
07.2021 - Current
Accounts Payable/Receivable Specialist
LEXUS OF TULSA
09.2018 - 07.2021
Assistant Comptroller
Serra of Champaign-Savoy
08.2017 - 09.2018
Assistant Office Manager
Napleton Automotive
12.2015 - 08.2017
License & Title Agent / Accounts Payable
Napleton Automotive
01.2011 - 12.2015
High school or equivalent -
Barron Collier High School