Jennifer Shaffer
Boston ,MA
Summary
With 18 years of experience in talent acquisition, human resources and team management, have been a leading provider of customized and scalable talent acquisition solutions. Accounts including high volume hourly, professional, and executive level roles across various industries and regions, delivering high quality and impactful results. Coach and develop team members, foster a culture of collaboration and innovation, and ensure the highest standards of performance and satisfaction for the clients and candidates. Manage complex and dynamic projects, work with diverse and cross-functional stakeholders, and drive continuous improvement and efficiency in the operations. With a mission to empower the team and the clients to achieve talent acquisition excellence and deliver value and impact.
Overview
16
16
years of professional experience
Work History
Global Senior Client Services Manager TA
Cielo Talent
08.2021 - Current
- Reduced cost and drove 30% improved productivity on global multi-million dollar account
- Implemented and launched new account exceeding productivity goals in first quarter built strategic client partnerships through proven success and transparency
- Responsible to for maintaining budget and revenue costs through staffing and marketing spend in addition to monthly billing.
- Focuses on developing high performing teams Built and delivered effective recruitment marketing and sourcing strategies collaborate with cross functional teams and key stakeholders to drive organizational success
- Developed and met SLA and KPI's for new and existing clients
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
Client Services Manager Talent Acquisition
PeopleScout
10.2019 - 08.2021
- Train and develop 15 person recruitment teams with metrics to be able to scale through market and seasonal trends
- Contribute to overall RPO and Talent Management strategy for Bridgestone, Americas Review client workflow to identify opportunities for streamlining
- Partner with Human Resource Business Partners and Area Managers to plan for current and future workforce strategy
- Support implementation of new ATS (iCIMS to WorkDay)
- Manage team across multiple regions and oversee all recruitment efforts delivered to client
- Lead and execute business objectives to ensure account profitability Meet client commitments on-time and provide high quality, client centric service
- Optimized sourcing networks and used proactive methods to direct source candidates.
Talent Acquisition, Operations Manager
Covet
09.2015 - 10.2019
- Oversee sales, P&L and operations of two locations in greater Boston
- Manage staffing, including hiring and training of over 18 employees Developed and drive staff to achieve sales goals Drive sales, through social media, advertising, customer service and quality control
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent
- Research, create, style, photograph and edit all social media ad content Manage internal inventory Visual Merchandising, styling and aesthetic Create internal and external processes to streamline customer experience.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
Solutions Delivery Manager
SevenStep RPO
06.2010 - 01.2014
- Oversee the delivery of three corporate accounts within various industries averaging 750-350 hires per year
- Responsible for 14 direct reports both in-house and remotely
- Developed and implemented recruitment and sourcing strategies on each account
- Effectively manage day-to-day activities, meet all Service Level Agreements, and achieve all client and in house goals and objectives
- Deliver reporting and analytics on each account and performance solutions
- Create and deliver on site quarterly business reviews for each client
- Run reporting on metrics and service level agreements for client and internal.
Senior Recruiter
Dunkin' Donuts
11.2009 - 06.2010
- Developed and implemented company wide candidate tracking system, including analysis of results, and training of all management
- Reduced turnover of Exempt employees 59% in 1st quarter
- Recruited all management positions for 122 retail store locations
- Responsible for all sourcing of internal and external job postings
- Developed and implemented new processes for internal promotions as well as external hires
- Conducted all pre screening, and interviews for both store management and internal corporate positions
- Initiated all background checks, offer letters and new hire orientations.
HR Generalist
Neiman Marcus
06.2007 - 07.2009
- Managed Store Opening Recruiting, Interviewing and Hiring all executives, and associates, hiring 150+ people in 60 days
- Training and Development - facilitated and trained all executives and new hires on all systems including Oracle, ADP, Kronos, policies and selling development tools as well as conducted workshops on sexual harassment, diversity and customer service standards
- Designed and implemented recognition and compensation programs to retain top performers
- Managed performance reviews including employee self evaluations and management reviews for 100+ associates
- Maintain all staffing initiations, internal and external recruiting, cold calling, as well as managing overall process in house including tracking all candidates hiring processes
- Mediated, Identified and Resolved associate relations' issues, both with executives as well as associate levels conflicts, as well as conducting internal investigations
- Manage all aspects of payroll, including ADP, Kronos and administration of all commission based pay adjustments on weekly basis.
Education
Bachelor of Arts - English
Wheaton College
Norton, MA05.2005
Skills
- Stakeholder Management
- Team Management and Development
- Lean Recruiting
- Sourcing
- Social Media and Recruitment Marketing
- Reporting and Analytics
- Metrics
- Customer Relationship Management
- Strategic Account Planning
- Revenue Accounting
Timeline
Global Senior Client Services Manager TA
Cielo Talent
08.2021 - Current
Client Services Manager Talent Acquisition
PeopleScout
10.2019 - 08.2021
Talent Acquisition, Operations Manager
Covet
09.2015 - 10.2019
Solutions Delivery Manager
SevenStep RPO
06.2010 - 01.2014
Senior Recruiter
Dunkin' Donuts
11.2009 - 06.2010
HR Generalist
Neiman Marcus
06.2007 - 07.2009
Bachelor of Arts - English
Wheaton College
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