Jennifer Shanaberg
Newark,OH
Summary
Accomplished Financial Center Manager with a proven track record at Bank of America, enhancing operational efficiency and client retention through strategic sales initiatives and targeted staff training.
Expert in operations management and team development, demonstrated by surpassing performance goals and fostering robust customer relationships. Processing professional with commitment to efficiency and excellence. Recognized for streamlining operations and enhancing team performance in high-demand environments. Emphasizes collaborative efforts and adaptability to meet organizational goals. Proven abilities in process optimization and conflict resolution.
Overview
25
25
years of professional experience
Work History
Financial Center Manager, Officer
Bank of America
09.2022 - Current
- Implemented policies to improve efficiency and team performance.
- Improved financial center performance by implementing effective sales strategies and staff training programs.
- Increased client retention rates by delivering tailored financial advice and addressing individual needs promptly.
- Implemented innovative marketing campaigns to attract new customers and promote the financial center''s services.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
Assistant Branch Manager
Fifth Third Bank
04.2017 - 07.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Mortgage Processing Supervisor, AVP
Park National Bank
03.2000 - 03.2017
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Implemented workflow processes and pre-production of mortgage products by analyzing production reports.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Supervised processing, funding, closing and compliance with mortgage files and staff
- Researched and Implemented new regulations for bank as well as affiliates state wide
- Ensured meeting of timely deadlines
Education
Bachelor of Science - Psychology
The Ohio State University
Newark, Ohio 06-2001
Skills
- Team coaching
- Operations Management
- Team Development
- Document Preparation
- Credit analysis
- Work Delegation
- Cash Flow Management
- Relationship Management
- Operations Oversight
Timeline
Financial Center Manager, Officer
Bank of America
09.2022 - Current
Assistant Branch Manager
Fifth Third Bank
04.2017 - 07.2022
Mortgage Processing Supervisor, AVP
Park National Bank
03.2000 - 03.2017
Bachelor of Science - Psychology
The Ohio State University