Jennifer Shaner
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Lincare
12.2017 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Prepared and sent clinical requests to provider offices and insurance companies
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Transaction Associate
Best Buy
10.2012 - 11.2016
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Assistant Store Manager
Parkway Grocery
01.2009 - 11.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Cashier
Parkway Grocery
04.1987 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
Bachelor of Science - Paralegal Studies
Kaplan University
Davenport, IA2013
Associate of Applied Science - Early Childhood Development
Central Virginia Community College
Lynchburg, VA1998
High School Diploma -
Appomattox County High School
Appomattox, VA06.1990
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Documentation
- Administrative Support
- Prioritization
- Product and service solutions
- Filing
- Store maintenance
- Research
- Spreadsheets
- Proofreading
- Stock management
- Medical terminology knowledge
- Record preparation
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Lincare
12.2017 - Current
Sales Transaction Associate
Best Buy
10.2012 - 11.2016
Assistant Store Manager
Parkway Grocery
01.2009 - 11.2011
Cashier
Parkway Grocery
04.1987 - 01.2009
Bachelor of Science - Paralegal Studies
Kaplan University
Associate of Applied Science - Early Childhood Development
Central Virginia Community College
High School Diploma -
Appomattox County High School