Jennifer Shaughnessy
Columbus,OH
Summary
Five years of experience in retail, restaurants, and customer service. Skilled in POS systems, cash handling, problem-solving, and creating positive guest experiences. Dependable, punctual, and a strong team player ready to contribute from day one!
Overview
4
4
years of professional experience
Work History
Customer Service and Sales Associate
Lowes
05.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Hostess
Red Robin
11.2023 - 06.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier
Giant Eagle
05.2022 - 09.2023
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with bagging groceries, ensuring proper handling of fragile items to minimize damages.
Patient Information Desk- Volunteer
Univeristy Hospitals
06.2022 - 10.2022
- Provided customer service to visitors and patrons by answering questions, providing directions, and responding to inquiries.
- Managed high-pressure situations professionally when addressing visitor complaints or concerns.
- Maintained detailed records of frequently asked questions for future reference and continuous improvement of guest services.
Team Member
McDonald's
05.2021 - 09.2022
- Assisted in training new employees on restaurant procedures and policies.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
No Degree - Social Work
The Ohio State University
Columbus, OH05-2028
High School Diploma -
Willoughby South High School
Willoughby, OH05-2024
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
Accomplishments
- Received recognition from Mayor of Willoughby, OH for attending Buckeye Girl's State 2023
Affiliations
- Buckeye Girls State 2023
- Girl Scouts of Northeast Ohio
Languages
Spanish
Limited Working
Certificate of Appreciation from University Hospital
Awarded by Loretta Kruse, Manager of Volunteer Services at University Hospitals Lake Health
Timeline
Customer Service and Sales Associate
Lowes
05.2024 - Current
Hostess
Red Robin
11.2023 - 06.2024
Patient Information Desk- Volunteer
Univeristy Hospitals
06.2022 - 10.2022
Cashier
Giant Eagle
05.2022 - 09.2023
Team Member
McDonald's
05.2021 - 09.2022
No Degree - Social Work
The Ohio State University
High School Diploma -
Willoughby South High School
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