Jennifer Ireland
Brockport,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply seven years of experience to new professional challenges with growth-oriented organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Director
People Inc.
07.2019 - Current
- Supervised supervisors, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Established program policies and procedures to comply with regulatory requirements.
- Maintained and updated project related documents.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed and recommended policies and procedures for evaluating programs.
- Monitored programming trends to keep content relevant and up-to-date.
Fiscal Intermediary Representative
People Inc.
03.2018 - 07.2019
- Developed effective improvement plans in alignment with goals and specifications by growing cases within Finger Lakes region.
- Maintained routine communication with people supported to assess overall satisfaction, resolve complaints, and promote new offerings.
- Assisted people we support in participating and finding integrated community opportunities.
- Evaluated SDA performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on polices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Optimized family experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - Social Work
SUNY Brockport
Brockport, NY05.2016
Skills
- Advanced Knowledge of Technology
- Policy and Procedure Improvements
- Strategic Leadership
- Budget Coordination
- Compliance Management
- Procedure Writing
- Adaptability and Flexibility
- Conflict Resolution
- Staff Development
- Team Leadership
- Process Improvement
- Organizational Skills
- Cross-functional Collaboration
- Problem Solving
- Data Verification
Certification
- Certified Broker
- Certified Housing Navigator
- Certified SEMP Coach (in process)
Timeline
Program Director
People Inc.
07.2019 - Current
Fiscal Intermediary Representative
People Inc.
03.2018 - 07.2019
Bachelor of Science - Social Work
SUNY Brockport