Jennifer Shazer
Coraopolis
Summary
Dynamic professional with extensive experience in client engagement and project management, notably at First Watch. Proven track record in enhancing customer loyalty through effective communication and regulatory compliance. Adept at mentoring teams and streamlining operations, resulting in improved efficiency and service quality. Detail-oriented with strong multitasking abilities.
Overview
32
32
years of professional experience
Work History
Independent Contractor
Self Employed
09.2020 - Current
- Delivered high-quality services through effective project management and client communication.
- Developed tailored solutions to meet diverse client needs and enhance satisfaction.
- Implemented streamlined processes to improve operational efficiency across multiple projects.
- Mentored junior contractors in best practices, fostering skill development and teamwork.
- Established strong client relationships, resulting in repeat business and referrals through exceptional service delivery.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Restaurant Supervisor/Assistant Manager
First Watch
11.2009 - 03.2020
- Supervised daily operations, ensuring exceptional service quality and adherence to company standards.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented staff scheduling, optimizing labor costs while maintaining efficient service levels.
- Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment.
- Enforced health and safety regulations, promoting a safe dining environment for guests and employees.
- Developed strategies to improve customer satisfaction, resulting in positive feedback and repeat business.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
General Manager
Red Bull Inn
05.2002 - 03.2007
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance service quality.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Established key performance indicators to monitor team productivity and service standards.
- Led strategic planning sessions that aligned operational goals with business objectives.
- Mentored management team, promoting professional development and leadership skills across departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Restaurant/ Lounge Supervisor
Greentree Marriott
01.1994 - 05.2002
- Assisted in managing lounge operations, ensuring smooth service delivery and guest satisfaction.
- Supported team members in maintaining cleanliness and organization of lounge area.
- Learned to operate point-of-sale systems for efficient order processing and transactions.
- Adapted quickly to changing customer needs, providing excellent service during peak hours.
- Participated in training sessions on safety protocols and operational procedures for new employees.
- Assisted in the recruitment and hiring process, identifying top talent to join the lounge team and contribute to long-term success.
- Ensured compliance with all relevant health, safety, and licensing regulations by conducting regular audits and maintaining accurate records.
- Conducted performance evaluations for staff members, identifying areas for improvement and providing constructive feedback to support growth.
Education
Associate of Applied Science - Mathematics
University of Pittsburgh
Pittsburgh, PA05-1996
Skills
- Client engagement strategies
- Task prioritization
- Timely project completion
- Regulatory compliance
- Efficient scheduling
- Record management
- Production scheduling
- Cost estimation
- Client engagement
- Customer loyalty initiatives
- Contract terms execution
- Cross-functional coordination
- Effective time management
- Detail-oriented approach
- Effective task prioritization
- Data interpretation
- Effective multitasking
- Effective client communication
Timeline
Independent Contractor
Self Employed
09.2020 - Current
Restaurant Supervisor/Assistant Manager
First Watch
11.2009 - 03.2020
General Manager
Red Bull Inn
05.2002 - 03.2007
Restaurant/ Lounge Supervisor
Greentree Marriott
01.1994 - 05.2002
Associate of Applied Science - Mathematics
University of Pittsburgh