Jennifer Shea, LSW
Kingston,MA
Summary
Hard-working and loyal employee. Employed at the same company for 18 years. Result oriented, able to multitask and easily adjusts to new environments. Eager to enter a new career aiming to leverage acquired academic knowledge and proven leadership, and teamwork skills to successfully achieve task at hand. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Coordinator
Bay State Community Services
02.2020 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Advocated for social and community service programs to increase awareness and funding.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with key stakeholders.
Preschool Teacher Leader
Kinder Kollege Inc.
01.2002 - 02.2020
- Creation and implantation of age-appropriate curriculum promoting social, physical, and intellectual growth.
- Observe, evaluate, and record behaviors, social development, and physical health of children in our program.
- Foster open, clear, trustworthy line of communication with parents and guardians of children in program to more effectively assist in developmental development.
- Learn all policies applicable to Early Childhood Education (ECE) and incorporate them into our program.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
NH11.2023
High school diploma -
Plymouth South High School
Plymouth, MA06.2004
Skills
- Self-motivation
- Conflict resolution
- Leadership
- Adaptability
- ECE Certified
- CPR and First Aid Certified
- Rapport and Trust Building
- Resource Utilization
- Individualized Service Plans
- Community Liaison
- Needs Assessment
- Team Leadership
- Goal Setting
- Idea Development and Brainstorming
- Process Improvement
Certification
- Licensed Social Worker, LSW.
Timeline
Service Coordinator
Bay State Community Services
02.2020 - Current
Preschool Teacher Leader
Kinder Kollege Inc.
01.2002 - 02.2020
Bachelor of Arts - Human Services
Southern New Hampshire University
High school diploma -
Plymouth South High School
- Licensed Social Worker, LSW.
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