Jennifer Shearer
St Louis,MO
Summary
Resourceful and experienced worker offering expertise in customer service. Offering high level of attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated, detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Passionate about education, curious about people and always striving to grow and give to the community.
Overview
15
15
years of professional experience
Work History
School Secretary
Saint Margaret Of Scotland
04.2014 - Current
- Enhanced office organization by streamlining daily operations.
- Contributed to positive school environment with excellent customer service skills when interacting with students, parents, and staff.
- Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
- Ensured timely distribution of important announcements to staff members through email or printed memos.
- Maintained welcoming atmosphere in front office by greeting visitors professionally and addressing their inquiries promptly.
- Handled sensitive information discreetly while adhering to privacy guidelines set forth by school district policy.
- Collaborated effectively with school administration team to ensure smooth daily operations in main office area.
- Facilitated communication among staff members by managing phone calls, distributing mail, and updating bulletin boards regularly.
- Provided essential support during emergencies or crisis situations within school setting by following safety protocols effectively.
- Assisted in creating safe learning environment for students by monitoring visitor access to campus facilities during daytime hours.
- Supported school''s mission and vision through active participation in faculty meetings, committees, and other collaborative efforts with colleagues.
- Demonstrated adaptability and flexibility in handling wide range of administrative tasks as needed to support overall needs of school community.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
Front Desk Agent
Hampton Inn & Suites By Hilton
03.2009 - 06.2014
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Facilitated smooth guest experiences by coordinating with multiple departments across property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
Clemson University
Clemson, SC08.1995
Skills
- Calendar Management
- Attendance Tracking
- Report Generation
- Written Communication
- Customer Service
Timeline
School Secretary
Saint Margaret Of Scotland
04.2014 - Current
Front Desk Agent
Hampton Inn & Suites By Hilton
03.2009 - 06.2014
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
Clemson University
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