Jennifer sheets
Kalispell,MT
Summary
Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools. Project management professional and certified in agile methodology. Skilled in managing complex IT projects from conception to deployment, ensuring alignment with business goals. Possess deep understanding of project lifecycle, risk management, and stakeholder communication strategies. Strengths include leadership, problem-solving abilities, and adaptability to changing technology landscapes. Have successfully led teams to deliver projects on time and within budget, improving operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Technical Project Manager
Dematic Corp
08.2020 - Current
- Manage spending and allocation for budget of over $5 million
- Manage program for new product development consisting of 5 complete global scrum teams
- Assist in defining project scope, goals and deliverables that support business processes in collaboration with customer stakeholders
- Daily Management and coordination of all technical and logistical aspects of a project including timelines, risks, risk mitigation strategies, action items and change requests
- Work with the Scrum Master to track user stories and correlate data to prepare weekly/monthly reports for management/business review
- Managing an agile software development process, working with Developers, Testers and Business Analysts
- Facilitate sessions with Product Managers, internal and external stakeholders to analyze business and user needs and to deliver necessary artifacts (use cases, user stories, functional requirements specifications, UI designs, mockups, workflows)
- Participate in the process of documenting technical best practice and standards for production of accessible assets
- Act as a liaison with project stakeholders on an ongoing basis
Software Product Owner
Dematic Corp
10.2018 - 08.2020
- Proactively communicates and collaborates with external and internal customers and stakeholders to analyze information needs and functional requirements
- Guides software products through lifecycle from requirements through to customer acceptance while working with stakeholders to ensure organization and customer readiness for each release
- Effectively manages product backlog, prioritization and estimation
- Develops and documents process improvements for workflows, backlog prioritization/organization, and overall efficiency in business practices
- Develops and maintains internally and externally facing documentation, including, but not limited to, release notes, training documents, processes and procedures, and user guides
Senior Business Analyst
National Flood Services
12.2017 - 09.2018
- Responsible for driving the identification, specification, and successful delivery of software solutions
- Gathered, interpreted, and translated customer needs into functional and nonfunctional requirements
- Documented and analyzed requirements; constructing workflow charts and diagrams, studying system capabilities, and writing specifications
- Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
- Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements
- Performed software analysis and data-mapping exercises to successfully consume client data
Business Analyst
WaterStreet Company
12.2014 - 10.2017
- Successfully led software development projects from start to finish.
- Facilitated meetings of stakeholders to elicit requirements and detail business constraints.
- Successfully engaged in multiple initiatives and projects simultaneously.
- Worked with clients to determine appropriate test case scenarios for user acceptance testing based on the agreed-upon requirements.
- Wrote and executed SQL queries and stored procedures
- Performed research on production issues reported by the client in order to determine the root cause and impact analysis.
- Collaborated with other business analysts to improve techniques and processes for completing all job requirements.
Quality Assurance Analyst
WaterStreet Company
10.2014 - 12.2014
- Reviewed user requirements documents to ensure that requirements are testable
- Designed and created reusable test documentation for maximum test coverage and efficiency
- Documented and reported system defects to the developers and project team
- Provided regular reports on the quality of the project to the delivery team using fact based metrics on the test execution and defect status
- Created, maintained and delivered the test closure report at the close of the testing cycle
- Followed an agile approach to software testing within the team and worked effectively with other disciplines to extend agile principles across the entire software life cycle
Data Analyst Technician/Underwriting Assistant
Cumberland Insurance Group
08.2011 - 09.2014
- Directed the planning, design, production and management of small underwriting projects used to provide the data needed to make executive decisions on underwriting guidelines and procedures
- Member of a project team for redesigning of workflow structure and procedures for the underwriting department
- Initiated cross-training with other departments to improve work flow and streamline project completion
- Assisted department managers in the execution and preparation of various analytic reports and data to ensure service level standards are being met and employees are working efficiently and effectively
- Assisted with the testing of functionality and performance of new software and applications, used company-wide, prior to being placed in production
- Performed semi-technical underwriting, processing and clerical duties in support of the underwriting function
- Ordered various types of underwriting reports
- Processed all endorsements and requests from the agents and mortgage companies
- Worked with the underwriters to achieve departmental goals
- Aided in the execution and completion of various underwriting projects
- Worked with IT to develop and analyzed reports on agency relationship and quality of written book of business
Front Desk
Cumberland Cardiology
03.2011 - 09.2011
Office Manager
Grabner Financial
05.2005 - 09.2010
Education
Master of Science - Business & Technology Management
Villa Julie College (Stevenson University)
Stevenson, MD01.2008
Bachelor of Science - Business Administration
Villa Julie College (Stevenson University)
Stevenson, MD01.2006
Skills
- Microsoft Office proficiency
- Verbal and written communication
- Global collaboration
- Adaptability
- Data analysis with SQL and Excel
- Attention to detail
- Agile methodologies
- Budget management
- Project management
- Process improvement
- Documentation management
- Conflict resolution
- Analytical thinking
Certification
- PMP Certified
- Certified SCRUM Product owner
Hobbies and Interests
- Horseback Riding
- Hiking
- Music/Singing
- Interior Design
Timeline
Senior Technical Project Manager
Dematic Corp
08.2020 - Current
Software Product Owner
Dematic Corp
10.2018 - 08.2020
Senior Business Analyst
National Flood Services
12.2017 - 09.2018
Business Analyst
WaterStreet Company
12.2014 - 10.2017
Quality Assurance Analyst
WaterStreet Company
10.2014 - 12.2014
Data Analyst Technician/Underwriting Assistant
Cumberland Insurance Group
08.2011 - 09.2014
Front Desk
Cumberland Cardiology
03.2011 - 09.2011
Office Manager
Grabner Financial
05.2005 - 09.2010
Master of Science - Business & Technology Management
Villa Julie College (Stevenson University)
Bachelor of Science - Business Administration
Villa Julie College (Stevenson University)
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