JENNIFER SHEFFER
Dover,Pennsylvania
Summary
Well-skilled with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
Overview
15
15
years of professional experience
Work History
Dispatcher
AAA MIDSTATES
04.2018 - 09.2023
- Communicated with facilities to coordinate timely towing of AAA members who needed assistance throughout Pennsylvania.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked facility progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
General Manager
Mascot Petroleum
05.2008 - 08.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided up to 40 team members at one time to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased bottom line of negative stores and turned them into profiting "bonus" making stores.
Education
High School Diploma -
Dover Area High School
Dover, PA1978
Skills
- Dispatching field personnel
- Prioritizing calls
- Employee training
- Teamwork and Collaboration
- Organization and Time Management
- Excellent Communication
Timeline
Dispatcher
AAA MIDSTATES
04.2018 - 09.2023
General Manager
Mascot Petroleum
05.2008 - 08.2014
High School Diploma -
Dover Area High School
Similar Profiles
Sherri BiermanSherri Bierman
Stitcher Operator at Midstates PrintingStitcher Operator at Midstates Printing
David PardunDavid Pardun
Sales& Marketing Consultant at Midstates MarketingSales& Marketing Consultant at Midstates Marketing
DEBORAH K ROBERTSONDEBORAH K ROBERTSON
Area Supervisor at U-Stor Midstates ManagementArea Supervisor at U-Stor Midstates Management
Cecily McRaeCecily McRae
Buyer II at Mercury ElectronicsBuyer II at Mercury Electronics
Jacob ReikJacob Reik
Lead Violence Intervention Program Case Manager and Outreach Coordinator at Springboard Community ServicesLead Violence Intervention Program Case Manager and Outreach Coordinator at Springboard Community Services