Jennifer Sheffield
San Jose,CA
Summary
Retail Leadership Professional with a strong background in enhancing workplace culture and driving efficient HR processes. Skilled in talent acquisition, employee engagement, and performance management. Known for fostering team collaboration and delivering impactful results. Adaptable to changing needs and highly dependable.
Overview
12
12
years of professional experience
Work History
People Operations Manager
REI
12.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented metrics-driven performance management systems that encouraged employee growth while aligning individual goals with organizational objectives.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained personnel.
Department Manager Frontline
REI
09.2022 - 12.2023
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Oversaw successful execution of fundraising events, significantly exceeding fundraising goals.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Store Manager
Lush Fresh Handmade Cosmetics
03.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained and mentored new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Comcast
10.2017 - 03.2020
Genius Administrator
Apple
10.2012 - 10.2017
Education
Business
De Anza College
Cupertino, CASkills
- HR Policies Implementation
- Drives Results
- Diversity and Inclusion
- Employee engagement
- Training and mentoring
- Teamwork and Collaboration
- Attention to Detail
- Communicates Effectively
- Team Leadership
- Inventory Management
Timeline
People Operations Manager
REI
12.2023 - Current
Department Manager Frontline
REI
09.2022 - 12.2023
Store Manager
Lush Fresh Handmade Cosmetics
03.2021 - 08.2022
Assistant Store Manager
Comcast
10.2017 - 03.2020
Genius Administrator
Apple
10.2012 - 10.2017
Business
De Anza College