Jennifer Shep
Raeford,NC
Summary
Compassionate Registered Nurse with extensive experience at Promise Healthcare, specializing in patient advocacy and clinical documentation. Proven ability to enhance care outcomes through quality assurance initiatives and effective triage assessment. Strong collaborator with interdisciplinary teams to optimize service delivery and improve patient experiences.
Overview
17
17
years of professional experience
Work History
Nursing Supervisor
Promise Healthcare
Champaign, IL
03.2024 - Current
- Supervised nursing staff to ensure adherence to patient care protocols.
- Coordinated patient care plans with interdisciplinary teams for optimal outcomes.
- Implemented quality assurance measures to enhance service delivery standards.
- Trained and mentored new nurses on best practices and procedures.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Delegated tasks and provided leadership for 3 nurses and 11 support personnel.
Clinical Nurse
Promise Healthcare
Champaign, IL
09.2013 - Current
- Enhanced patient care outcomes through participation in quality improvement initiatives.
- Boosted patient satisfaction scores by delivering compassionate, culturally competent care.
- Empowered patients with disease management education to improve health outcomes.
- Provided prompt interventions during patient emergencies, ensuring timely care delivery.
- Cultivated collaborative relationships with physicians and staff to optimize patient care.
- Documented patient progress and interventions accurately in medical records.
Referral Specialist
Promise Healthcare
Champaign, IL
07.2017 - 05.2021
- Ensured timely access to healthcare by coordinating patient referrals effectively.
- Streamlined referral processes through thorough verification of insurance eligibility and benefits.
- Maintained accurate referral documentation by collaborating with healthcare providers.
- Obtained precertification and benefits information by contacting insurance companies directly.
- Fostered strong relationships with external facilities to enhance patient care coordination.
- Trained staff on referral protocols, improving patient management best practices.
Sales Associate
Lowes Home Improvment
Champaign, IL
03.2009 - 09.2013
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
Education
Associate of Science - Nursing
Parkland Community College
Champaign, IL05-2011
High School Diploma -
Monticello High School
Monticello, IL05-2006
Skills
- Clinical documentation
- Triage assessment
- Team coordination
- Relationship building
- Compassion and empathy
- Patient care and education
- Patient advocacy
- Data collection
Timeline
Nursing Supervisor
Promise Healthcare
03.2024 - Current
Referral Specialist
Promise Healthcare
07.2017 - 05.2021
Clinical Nurse
Promise Healthcare
09.2013 - Current
Sales Associate
Lowes Home Improvment
03.2009 - 09.2013
Associate of Science - Nursing
Parkland Community College
High School Diploma -
Monticello High School