Jennifer Sheppard
Grand Junction,CO
Overview
9
9
years of professional experience
1
1
Certification
2
2
years of post-secondary education
1
1
CPR certified
Work History
Assistant General Manager
Home2 Suites By Hilton
03.2021 - Current
- Increase customer satisfaction by addressing and resolving concerns in a timely manner.
- Implement staff training programs that improve service quality and increased customer loyalty.
- Assist in recruiting, hiring, scheduling and training of team members.
- Build relationships with customers and community to establish long-term business growth.
- Optimize use of available resources by strategically allocating sales efforts according to seasonal demand patterns.
- Resolve problems with high-profile customers to maintain relationships and increase return customer base.
Assistant Manager
Stinker Stores
01.2020 - 05.2021
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented effective sales strategies to maximize revenue generation.
- Increased sales and customer satisfaction through personalized servicing.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Housekeeping Manager
Residence Inn By Marriot
04.2018 - 01.2020
- Other positions I held; front desk agent, shuttle driver, night auditor, weekend manager on duty, and acting AGM while our GM was taskforcing out of state and our AGM was transitioning to GM . I also did dual night audit at their sister hotel, The Courtyard before I transitioned fully to the Residence Inn a few months after being hired.
- Managed all housekeeping departments; including helping the maintenance engineer manage his team.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Implement and maintain brand standards.
- Awarded employee of the year for 2018 for consistent 100% sellouts and managing overbooking, last minute diverted flights from the airport, outstanding performance.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
- Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Assistant Manager
Stinker Stores
12.2017 - 06.2018
- Same as listed above.
Assistant General Manager
Days Inn By Wyndham
03.2015 - 09.2017
- Other positions held; front desk agent, night auditor, night manager, breakfast attendant, shuttle driver and acting GM ( I maintained the property for months and also trained the new GM when she arrived.)
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored and motivated team members to achieve challenging business goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
GED -
Collbran Job Corps
Collbran, CO 01.2009 - 12.2009
Office Administration Technology
Collbran Job Corps
Collbran, CO 01.2009 - 12.2009
No Degree - Psychology
University of Phoenix
Tempe, AZSkills
- Operations Management
- Employee Relations
- Strategic planning
- Attention to detail
- Workflow Coordination
- Employee Scheduling
- Inventory Control
- Staff Management
Certification
Front Desk Manager certification in September 2017.
Summary
I am an organized and dependable leader, successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals with strong leadership skills and problem-solving dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. Goal-oriented with distinguished experience in hospitality industries and a goal to increase productivity and customer satisfaction while driving revenue and sales.
Timeline
Assistant General Manager
Home2 Suites By Hilton
03.2021 - Current
Assistant Manager
Stinker Stores
01.2020 - 05.2021
Housekeeping Manager
Residence Inn By Marriot
04.2018 - 01.2020
Assistant Manager
Stinker Stores
12.2017 - 06.2018
Assistant General Manager
Days Inn By Wyndham
03.2015 - 09.2017
GED -
Collbran Job Corps
01.2009 - 12.2009
Office Administration Technology
Collbran Job Corps
01.2009 - 12.2009
No Degree - Psychology
University of Phoenix