Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Sheppard

Bristow,VA

Summary

Seasoned Security Officer and CNA with a proven track record in premises patrol and superior customer service, notably at House Of Dreams-No Kill Shelter. Skilled in crisis management and relationship building, I excel in ensuring safety and satisfaction. My expertise in security systems and compassionate care underpins my commitment to excellence and trust.

Overview

7
7
years of professional experience

Work History

Security Officer

Self-employeed
Bristow, VA
03.2022 - Current
  • Confirmed visitor identification before granting entry into the building.
  • Inspected security systems to maintain consistent operational availability, and detect tampering evidence.
  • Provided friendly and professional assistance to employees, visitors, and customers.
  • Give a gentle physical pat-down to ensure the safety of clients and the entertainers performing, to ensure no weapons are allowed.
  • Provided escorts for visitors as needed throughout the facility.
  • The Head female guard
  • Trainer

CNA

Remote
Haymarket, VA
05.2019 - Current
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Provided physical support to assist patients with bathing, dressing and toileting.

Customer Service Agent

live opps
Bristow, VA
09.2024 - 01.2025
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Reviewed files, records and other obtained documents to respond to customer requests.

Security Officer

House Of Dreams- No Kill Shelter
Marietta, GA
02.2020 - 09.2024
  • Provided escorts for visitors as needed throughout the facility.
  • Confirmed visitor identification before granting entry into the building.
  • Inspected security systems to maintain consistent operational availability, and detect tampering evidence.
  • Provided friendly and professional assistance to employees, visitors, and customers.
  • Give young mothers help with meetings and visits with the other parent that the child isn't comfortable having a visit with.
  • Court visit with child transportation.
  • Remote work for help with parts and events of birthday parties.

Group Leader

Alpha-Best education
Gainesville, VA
11.2017 - 06.2024
  • Led team meetings to discuss project progress and delegate tasks effectively.
  • Set challenging yet achievable goals for the team to drive performance and achieve results.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications, and part lists.
  • Ready to lead a group of elementary students in the morning events, and help with schoolwork, while following the Prince William School Code of Behavior.

Education

Some College (No Degree) - General Studies

Northern Virginia Community College
Annandale, VA

Skills

  • Premises patrol
  • Arrest procedures
  • Metal detector operation
  • Visitor tracking
  • Electronic surveillance
  • Personnel screening
  • Investigation documentation
  • Identification verification
  • Asset protection
  • Report generation
  • Fire safety training
  • Theft prevention training
  • Relationship building and management
  • Threat assessment
  • Crime prevention methods
  • Emergency management
  • Criminal law knowledge
  • Security systems
  • Crisis management
  • Surveillance expertise
  • Conflict resolution techniques
  • General security
  • Checkpoint management
  • Interior and exterior patrol
  • Weapons training
  • First aid and CPR certified
  • Defensive tactics training
  • Superior customer service
  • Alarm monitoring
  • Emergency response
  • Physical fitness
  • Crisis intervention training
  • Background checks
  • Workplace violence prevention
  • Dispatch
  • Security screenings
  • Staff management
  • Investigative skills
  • Shift work experience
  • Bomb threat procedures
  • Building lockdown coordination
  • Screening wands

Timeline

Customer Service Agent

live opps
09.2024 - 01.2025

Security Officer

Self-employeed
03.2022 - Current

Security Officer

House Of Dreams- No Kill Shelter
02.2020 - 09.2024

CNA

Remote
05.2019 - Current

Group Leader

Alpha-Best education
11.2017 - 06.2024

Some College (No Degree) - General Studies

Northern Virginia Community College

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