Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Sherman

Beaverton,OR

Summary

Organized Operational Leader versed in monitoring and aligning operations with patient needs, Oversees intakes and assessments to verify superior care delivery. Empowering healthcare leader with pragmatic approach to workflow coordination and conflict resolution.

Overview

16
16
years of professional experience

Work History

Clinic Operations Supervisor

PH&S - Heart Clinics - General Cardiology
Portland, OR
09.2020 - Current
  • Devised training programs for new and existing employees.
  • Coordinated meetings between department heads to discuss potential changes in policies or procedures.
  • Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
  • Collaborated with other departments (clinic and Hospital) to ensure that all operations were running smoothly and efficiently.
  • Management of registration errors to ensure claims are timely processed
  • Oversee timely referral processing within 24 hours of receipt
  • Opening or closing of business operations at Tanasbourne, Reeds Crossing, and McMinnville.
  • Regularly evaluate employee performance provide feedback and assist coach and discipline staff - 18 employees
  • Managed 26 provider office and hospital procedure schedules thru Epic medical program
  • Oversaw operations for 5 sites for General Cardiology: St Vincent, Bridgeport, Reed's Crossing, and Newberg.

Office Staff Supervisor

PH& S - Heart Clinic: Multi-Disciplinary Clinics
Portland, OR
12.2015 - 08.2020
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments (clinic and Hospital) to ensure that all operations were running smoothly and efficiently.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Regularly evaluate employee performance provide feedback and assist coach and discipline staff - up to 18 employees
  • Oversaw clinic schedules of over providers within the Epic medical program
  • Ordered all office supplies for the clinics
  • Single location front office supervisor support for Heart Rhythm, Cardiac Device, LVAD, Adv Heart Failure, Transplant, General Cardiology, Interventional Cardiology.

Clinic Supervisor

PH & S - Heart Clinic: Multi-Disciplinary Clinics
Portland, OR
04.2012 - 12.2015
  • Hiring and onboarding of new staff. Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Provided administrative support on acquisition of Cardiac Surgery East and West, and Vascular Surgery (Dr. Morrow) private practices into Providence.
  • Evaluated and enhanced workflows to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Supported and supervised back office staff, accessed patient care procedural changes for effectiveness. (EP)
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Regularly evaluate employee performance provide feedback and assist coach and discipline staff - up to 24 employees
  • Jump in to fill staffing gaps for front office check in/out/scheduling when necessary.
  • Provide thorough supervision for day-to-day operations of facility in accordance with policies.
  • Managed over 40 provider office and hospital schedules within the Epic medical program
  • Ordered office and medical supplies
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Oversaw multi locations and specialties: St Vincent, Bridgeport, Newberg, PPMC Plaza - Heart Rhythm, Cardiac Device, LVAD, Cardiac and Vascular Surgery, Adv Heart Failure, Interventional Cardiology.

Administrative Assistant/Clinic Coordinator

Heart Rhythm Consultants, PC
Portland, OR
07.2008 - 04.2012
  • Supported Front Office and Hospital Procedure Scheduling
  • Team Lead
  • Patient Billing: Coding & Charge Entry, Verification of Benefits, Procedure and Office Prior Authorization, Accounts Receivable, Collections Management
  • Collaborated and provided support to staff during private practice acquisition into Providence. Trained and maintained workflows, introduced 3 new medical systems (MacPractice, Cerner, and Epic)
  • Managed 6 Provider Office and Hospital Templates, Provider Outlook Calendars and Meetings
  • Investigated and supported Patient Concerns
  • Jumped in to support back office staffing: rooming and setting up EP and Device patients
  • Operations for offsite locations: Springfield and Corvallis

Education

Some College (No Degree) - Healthcare Administration

Ashford University Forbes School of Business
San Diego, CA

Skills

  • Medical Billing
  • Performance Improvement
  • Scheduling
  • Clinical management
  • Operations Management
  • Administrative Leadership
  • Revenue management

Accomplishments

  • Providence Metro Portland Specialty Supervisor Meeting leader 2016-2018
  • Patient Centered Specialty Practice Certification: 2019-2023

Timeline

Clinic Operations Supervisor

PH&S - Heart Clinics - General Cardiology
09.2020 - Current

Office Staff Supervisor

PH& S - Heart Clinic: Multi-Disciplinary Clinics
12.2015 - 08.2020

Clinic Supervisor

PH & S - Heart Clinic: Multi-Disciplinary Clinics
04.2012 - 12.2015

Administrative Assistant/Clinic Coordinator

Heart Rhythm Consultants, PC
07.2008 - 04.2012

Some College (No Degree) - Healthcare Administration

Ashford University Forbes School of Business

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Jennifer Sherman