Jennifer Sherwood
Westerville,OH
Summary
I have over 20 years of customer service, sales, accounting, office administration, cash handling, operations, retail, management, and hospitality experience.
Along with document research, I am legally and medically proficient.
I'm a highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills, seeking new challenges.
- Able to work effectively; unsupervised, and quickly master new skills.
- Is focused on attentively assisting office staff and customers, while identifying opportunities for improvement.
- I am a very knowledgeable, personable, positive, and grateful person.
- Experienced in multitasking while taking care of clients.
- I am able to work independently or as part of a team.
- I am efficient.
- Can delegate and supervise.
- Manages time well.
- I am someone people respond well to.
As far as any gap in employment, I am the mother of an 11 year-old. I was fortunate enough to have been home with my family for the earlier years.
Overview
31
31
years of professional experience
2000
2000
years of post-secondary education
Work History
Operations Admin/Bookkeeper/Accountant
Lowes Companies inc.
Columbus, OH
11.2024 - Current
- Answered questions about records or files. I have a pretty good recall.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed chargebacks utilizing the appropriate systems, tools and procedures.
- Investigated potentially fraudulent activity associated with customer accounts by conducting thorough research into each case.
- Responded promptly to inquiries from customers regarding their billing statements or transactions.
- Initiated communication with customers to resolve disputed charges.
- Meticulously detailed records of all activities related to dispute resolution.
- Ensured accuracy in all accounting entries and records.
- Processed accounts payable and receivable transactions.
- Maintained and reconciled general ledger accounts.
- Generated invoices for clients and tracked payments received from customers.
- Performed account analysis as required by management.
- Developed internal control procedures to ensure accurate recordkeeping.
- Posted journal entries to the general ledger system accurately and timely.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Responded promptly to inquiries about customer accounts or money management services offered.
- Processed customer deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Organized paperwork associated with each financial transaction in an orderly manner.
- Prepared deposit slips for all incoming funds according to established procedures.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Maintained accurate records of all transactions processed throughout the day.
- Analyzed and reconciled discrepancies in cash balances.
- Resolved customer complaints promptly and professionally.
- Inspected bank notes for authenticity utilizing counterfeit detection devices.
- Adhered to security protocols while handling large sums of money.
- Verified and recorded cash totals from daily receipts.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified needs of customers promptly and efficiently.
- Compiled reports from various sources for management review purposes.
- Created filing systems for incoming documents, ensuring they were properly indexed and stored according to the established guidelines.
- Verified accuracy of source material prior to entering it into the database system.
- Organized archived materials as needed, retrieving them as requested by staff members or other authorized personnel.
- Ensured proper handling of confidential documents through secure transfer methods.
- Updated departmental databases with current information relating to file status, location or ownership.
- Tracked document expiration dates and alerted relevant personnel regarding necessary renewals.
- Worked with IT staff to troubleshoot technical issues related to file storage processes or procedures.
- Scanned paper documents into digital format using high-speed scanners.
- Destroyed outdated and protected information in digital and physical formats.
- Assisted in maintaining and organizing company's files, both physical and digital.
- Collaborated with coworkers on a regular basis.
- Performed daily operations such as balancing cash drawers and reconciling transactions.
- Developed and maintained strong relationships with customers by providing excellent customer service.
Customer Service & Sales
Lowe's Home Centers, LLC
Columbus, OH
12.2021 - 11.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Generate Leads & Credit Apps.
- Correspond with IT to fix tech issues in a timely manner.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Performed data entry.
Sales Associate
The Home Depot Inc
Columbus, OH
02.2021 - 12.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Provided technical advice to customers on product installation and usage.
- Maintained accurate records of customer orders and project timelines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Account Rep/Area Supervisor
Strawberry Fields of Ohio
Columbus, OH
08.1994 - 03.2014
- Would supervise multiple locations in one area.
- Developed sales strategies and identified potential customers.
- Maintained customer relationships by providing prompt service and resolving customer complaints.
- Monitored inventory levels to ensure adequate stock availability for customers.
- Provided training and mentoring support for new team members.
- Watched for and recognized security risks and thefts to prevent or handle situations, as we would regularly have $20,000 to $50,000 on hand.
- Maintained accurate records of all inventory, supplies and equipment.
- Created daily shift schedules for the food and beverage staff.
- Conducted regular stock checks to ensure adequate levels of consumables were available.
- Performed daily opening and closing procedures for the register area.
- Provided assistance in resolving customer complaints or issues escalated by owner.
- Developed, maintained and managed daily schedule for Owner.
- Screened phone calls and emails.
- Updated contact lists of vendors, suppliers and customers on behalf of the Owner.
- Handled confidential documents with discretion when required by the Owner.
STNA
New Millennium Home Health
Columbus, OH
01.2010 - 05.2012
- Recorded information regarding food intake and output of patients.
- Performed routine medical tasks, such as taking blood pressure and changing dressings.
- Demonstrated respect for patient rights and privacy while providing care services.
- Provided emotional support and comfort to patients when needed.
- Helped maintain a clean and orderly environment throughout the facility.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Day Shift Bar Manager
Happy Greek
Columbus, OH
01.2008 - 06.2008
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Greeted guests with friendliness and professionalism.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Implemented strategies designed to increase revenue through upselling techniques.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Distributed food to service staff for prompt delivery to customers.
- Resolved problems or concerns to satisfaction of involved parties.
Assistant Bar Manager
Fitzgeralds pub
Dublin, Ohio
03.2002 - 03.2003
- Created daily drink specials to increase sales volume and revenue.
- Performed regular maintenance on equipment such as blenders, ice machines, glassware.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Processed orders for liquor products from suppliers in a timely fashion in order to keep bars stocked at all times.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Supervised the preparation of drinks for customers according to established recipes and standards.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
- Collaborated with management team on ways to improve efficiency of bar operations.
- Restocked beer and liquor regularly and after special events.
- Oversaw drink service at busy establishment serving many guests nightly.
- Created signature beverages to increase revenue and patron loyalty.
- Increased revenue by advertising featured cocktails.
- Monitored cash intake to reduce discrepancies.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
Bartender/Berverage Cart Driver
Scioto Reserve Golf & Athletic Club
Powell, OH
03.2000 - 07.2002
- Serve food & drink.
- Build client relationships.
- Practice safety.
- Smile.
FREELANCE INVESTIGATOR
Contract
Columbus, OH
11.1998 - 11.2001
- Conducted thorough investigations to gather evidence and facts.
- Analyzed reports and documentation for inconsistencies and discrepancies.
- Collaborated with others during case investigations.
Food Service Worker
Donatos pizza
Columbus, Ohio
09.1994 - 01.2001
- Prepared and assembled food items according to standard recipes.
- Operated kitchen equipment and maintained cleanliness in food preparation areas.
- Managed customer orders efficiently and ensured accurate order delivery.
- Responded to customer inquiries and resolved issues promptly.
- Delivery Driver.
Education
Thomas Worthington
Worthington , OHCulinary Arts
Delaware Career Center
Delaware , OH 09.1996 - 04.1998
Chemical Dependancy Counselor Phase I(II in Step)
CEU MATRIX
Columbus, OHSome College (No Degree) - Biochemistry
Columbus State Community College
Columbus, OHSkills
- Relationship selling
- Inquiry Handling
- Client Relations
- Needs Assessment
- Sales Enablement
- Relationship Building
- Complaint resolution
- Paperwork Processing
- Information Security
- Data Entry
- Researching
- Grammar
- Crisis intervention
- Customer service
- Conflict resolution
- Planning
- Record keeping
- Chemical dependency counseling
- Microsoft Word
- Strong interpersonal skills
- Information security
- Attention to detail
- Technical support
- Data organization
- Proofreading
- Report generation
- Resourceful
- Data integrity
- Mail handling
- Advanced Excel spreadsheet functions
- Basic math
- Multi-line phone proficiency
- Time management
- Customer Service-oriented
- Document preparation
- 10-key entry
- Data entry
- Office administration
- Bookkeeping
- Invoice processing
- Extensive vocabulary
- Mathematical calculations
- Case management
- Fraud detection techniques
- Dispute resolution
- Fraud identification
- Loss prevention
- Fraud prevention
- Verbal and written communication
- Detail-oriented
- Mechanical aptitude
- Testing and troubleshooting
- Basic electrical knowledge
- Hand and power tools
- Adaptability and dependability
- Medical terminology
- Customer relations
- Documentation and reporting
- Administrative duties
- Fast learner
- Computer skills
- Documentation and filing
- Data confidentiality
- Corporate procedures
- File and record keeping
- Staff management
- Decision-making
- Department organization
- Analytical thinking
- Coaching and mentoring
- Merchandising displays
- Category management
- Fashion forecasting
- Store layout
- Microsoft office
- Retail sales professional
- Fashion industry awareness
- Trend identification
- POS systems
- Window displays
- Payment authorization
- Accurate recordkeeping
- Active listening
- Problem solving
- Store operations
- Team collaboration
- Operations management
- Staff motivation
- Cash handling expertise
- Continuous improvement
- Professional appearance
- Shift checklists
- Shift leadership
- Vital signs monitoring
- Client assessment
- Substance abuse intervention
- Patient care
- Safety measures
- Shared governance
- Trustworthy companion
- Adaptability
- Quick problem solver
Timeline
Operations Admin/Bookkeeper/Accountant
Lowes Companies inc.
11.2024 - Current
Customer Service & Sales
Lowe's Home Centers, LLC
12.2021 - 11.2024
Sales Associate
The Home Depot Inc
02.2021 - 12.2021
STNA
New Millennium Home Health
01.2010 - 05.2012
Day Shift Bar Manager
Happy Greek
01.2008 - 06.2008
Assistant Bar Manager
Fitzgeralds pub
03.2002 - 03.2003
Bartender/Berverage Cart Driver
Scioto Reserve Golf & Athletic Club
03.2000 - 07.2002
FREELANCE INVESTIGATOR
Contract
11.1998 - 11.2001
Culinary Arts
Delaware Career Center
09.1996 - 04.1998
Food Service Worker
Donatos pizza
09.1994 - 01.2001
Account Rep/Area Supervisor
Strawberry Fields of Ohio
08.1994 - 03.2014
Thomas Worthington
Chemical Dependancy Counselor Phase I(II in Step)
CEU MATRIX
Some College (No Degree) - Biochemistry
Columbus State Community College