Jennifer Shifflett
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Always willing to go the extra mile and being self motivated enough to push my team to strive for perfection.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Operations Supervisor
GFL Environmental
03.2021 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Completed bi-weekly payroll for 48 employees.
Lead Dispatcher
Republic Services
08.2020 - 03.2021
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Coordinated with emergency services, ensuring timely support during critical situations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Conducted regular audits of dispatcher workloads to identify areas for improved efficiency or resource allocation adjustments.
Operations Manager
Shifflett's Waste
01.2016 - 08.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Driver
Shifflett's Waste
01.2010 - 01.2016
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Improved on-time delivery rates by efficiently planning and executing CDL route schedules.
- Ensured compliance with all safety regulations for efficient route driving, reducing accidents and incidents.
- Completed daily logs and paperwork accurately, ensuring proper documentation for regulatory compliance purposes.
Education
GED -
Stafford Senior High School
Fredericksburg, VA07.2000
Skills
- Financial Administration
- Logistics Coordination
- Budget Administration
- Performance Monitoring
- Operations Management
- Project Management
- Safety Oversight
- Team Training
- Human Resources
- Employee Development
- Conflict Resolution
- Staff Training
- Critical Thinking
- Scheduling
- Routing
- Vendor Management
Certification
- Licensed CDL Class B - 2006
- CPR & First Aide Training - 2023
- Reasonable Suspicion Training - 2021
- Leadership Training - 2023
- Smith System Training - 2022
Timeline
Operations Supervisor
GFL Environmental
03.2021 - Current
Lead Dispatcher
Republic Services
08.2020 - 03.2021
Operations Manager
Shifflett's Waste
01.2016 - 08.2020
Driver
Shifflett's Waste
01.2010 - 01.2016
GED -
Stafford Senior High School
Similar Profiles
Lee VictorLee Victor
Sales and Service Manager at Environmental Energy / GFL EnvironmentalSales and Service Manager at Environmental Energy / GFL Environmental
CHRISTOPHER DUNCANCHRISTOPHER DUNCAN
Operations Manager at GFL EnvironmentalOperations Manager at GFL Environmental
Vatan GillVatan Gill
Commerical Driver at GFL EnvironmentalCommerical Driver at GFL Environmental
William GodboutWilliam Godbout
Heavy Equipment Operator at Matrec, a GFL Environmental. Inc DivisionHeavy Equipment Operator at Matrec, a GFL Environmental. Inc Division
Ruba AlfardiRuba Alfardi
Operations supervisor at Ministry of hajj and umrahOperations supervisor at Ministry of hajj and umrah