Jennifer Shifflett

• Trained new processors on workflow standards, safety practices, and quality expectations.
• Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
• Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
• Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
• Verified inventory records, correcting discrepancies in stock counts and item locations.
• Scanned, labeled, and sorted product using warehouse systems for efficient processing.
• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Received and reviewed incoming documents and materials.

• Processed customer transactions accurately using POS system and handled cash, card, and electronic payments.
• Balanced cash drawer, verified till amounts, and resolved register discrepancies promptly.
• Delivered fast, friendly checkout service while maintaining clean, organized front-end area.
• Assisted customers with product location, pricing questions, and store promotions.
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• Escalated price overrides, returns, and customer concerns to management with accurate detail.

• Directed restaurant operations, aligning labor, service, and food safety standards with brand expectations.
• Managed staffing, scheduling, and training to maintain consistent shift coverage and team readiness.
• Oversaw inventory controls, ordering, and waste reduction to support efficient kitchen operations.
• Implemented daily cash handling, deposit, and compliance procedures to protect store assets.
• Monitored sales, labor, and food cost reports to guide corrective actions and improve profitability.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Certificate for the following courses:

Restaurant Operations ; Leadership skills ; Customer Service ; Operations and Procedures.