Jennifer Shindler

Working alongside the CTO through administrative and technical support to resolve customer concerns directly in a Windows/MAC server-based environment. In this escalated role, I identify technical problems, deploy appropriate IT solutions to solve proactive problems, server maintenance/support, network troubleshooting/support and design computer-based systems, vendor support, documentation and on demand critical solutions. In my role, I rely on my strong technical. Some of these additional skills are analytical thinking, direct and clear communication with C-level executives, and time management for organizing duties and projects all at once. While multitasking, I also manage the technical team of more than 200 users.

Working directly for a rapidly growing manage IT service provider which specializes in full network solutions and support of retail establishments.

Experienced in managed Teamwork Ecommerce solution, a cloud-based full POS retail solution. POS solution included configuring and troubleshooting applications such as POS, Drawer Memo, Shipments, and Analytics. I also supported and troubleshoot manage customer’s network solution such as Cisco Meraki solutions, WIFI solutions, Cellular backup ISP providers, VPN, SAAS, and other network solutions. Experienced in Mobile Device Management through Cisco MDM and Mosyle which supports iPads, iPhone, and Droid customer solutions. Administer GoTo, Webex VOIP phone providers including migration and porting of phone numbers. Manage Azure, Office 365/Exchange server support, Azure backups, Acronis backup network polices and remote management server solutions. Maintain and create documentation. Training/coaching local team members and managing a team of lower-tier-level employees.

Reported directly to the Director of IT and provided local branch and remote IT Support for Executive, Sales, Warehousing, and Shipping departments. Daily tasks included, but not limited to Network troubleshooting, server support and proactive solutions. I managed local and remote users’ access to in house wired and wireless Voice over IP telephony and Video Conferencing, Barcode Scanners, Virtual Machines, Printers, and Fax. Responsible for User creation/termination, security access and monitoring in house Accounting, Management, and hosted Microsoft software, along with IT purchasing and inventory.

Managing a local network of 200 nodes during an acquisition of AMS Holding. Worked directly with the infrastructure team to assist with moving email account to Exchange from Office 365, upgrade to Avaya VoIP Platform, server support, network support, and refreshed the entire hardware network infrastructure.

Managed a Pitney Bowes full shipping solution with a custom PHP inventory management program. Worked with Jira to record and maintain engineer tickets and support knowledge base Supporting Maximizer CRM and Ecomentry POS used by more than 200 users.

A VoIP help desk engineer responsible for designing, implementing, maintaining, and troubleshooting a company's VoIP system, which includes tasks such as network planning, hardware and software configuration, system monitoring, troubleshooting call quality issues, troubleshoot IVR, troubleshoot call recording and critical outages while providing end-user support to ensure smooth voice communication over the network. This was a high paced environment recording over 50 tickets daily with quick turn around.