Jennifer Shipley
Zanesville ,OH
Summary
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
8
8
years of professional experience
Work History
Clinical Data Abstractor
Q-Centrix
02.2023 - Current
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed exact procedures for handling transfers and other releases of medical records.
Customer Service Representative
Aetna
07.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Classroom Aide
Franklin Local Schools
08.2020 - 07.2022
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Planned and directed classroom activities to support students' mastery of specific concepts and lessons.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Classroom Aide
MVESC
08.2017 - 08.2020
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Cosmetologist
Guys And Dolls
10.2015 - 08.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
High School Diploma -
New Lexington High School
New Lexington, OH06.2004
Skills
- Prepare Reports
- Report Transcription
- Reading Comprehension
- Past Due Account Management
- Electronic Health Record Applications
- Coding Error Resolution
- Records Accuracy
- Patient Information Verification
- Demographics Information
- Maintain Patient Confidentiality
- Discharge Documentation
- Critical Thinking
Timeline
Clinical Data Abstractor
Q-Centrix
02.2023 - Current
Customer Service Representative
Aetna
07.2022 - 02.2023
Classroom Aide
Franklin Local Schools
08.2020 - 07.2022
Classroom Aide
MVESC
08.2017 - 08.2020
Cosmetologist
Guys And Dolls
10.2015 - 08.2019
High School Diploma -
New Lexington High School
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