Jennifer Shipman

Service Advisor

Egolf of Brevard

09.2001 - Current

Assisted customers with inquiries and service needs, ensuring a positive experience.
Collaborated with technicians to communicate service updates and recommendations effectively.
Maintained accurate records of customer interactions and service transactions in database systems.
Supported scheduling of appointments, optimizing workflow and customer satisfaction.
Provided product information and education to customers, fostering informed decision-making.
Engaged in ongoing training sessions to improve knowledge of automotive services and products.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.