Jennifer Shirah
Saraland,AK
Summary
Enthusiastic office professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in workers' compensation law, payroll processing, and coordination of employee benefits.
Overview
11
11
years of professional experience
Work History
Customer Sales and Inventory Specialist
OBR Parts+Marine
05.2023 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Performed data entry and completed proper paperwork for incoming inventory.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
Human Resources Specialist
S.C. Stagner Contracting, Inc.
07.2020 - 07.2022
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for over fifty employees.
- Created and managed spreadsheets for leave calculations.
- Document and process all garnishments for bankruptcies, student loans and child support orders.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Updated employee files with new details such as changes in address or salary levels.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Processed wage garnishments and child support.
- Adjusted employee tax status along with information regarding withholding.
- Processed new hire paperwork and documents.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using ADP and Quickbooks.
- Verified timekeeping records and handled any discrepancies with employees.
Workers' Compensation Paralegal
Greene & Phillips Attorneys At Law, LLC
08.2016 - 07.2019
- Conducted client meetings to discuss their claim in detail and confirm accuracy of the First Report of Injury completed by employer.
- Coordinated with nurse case managers and insurance adjusters to schedule independent medical evaluations, continuous treatment plans, inpatient and outpatient procedures and panel of four requests.
- Analyzed medical records to ensure proper treatment provided to client for injuries sustained on the job.
- Scheduled and coordinated meetings with clients per request of attorneys.
- Maintained client files, medical documents and contact information in Needles software program.
- Assisted in preparing answers, providing documentation and information for discovery requests.
- Directed and coordinated Benefit Review Conferences with the state Ombudsman.
- Coordinated with accounting executives to disburse settlement funds to clients.
- Scheduled appointments for nine attorneys and made schedule adjustments in Needles software.
Scheduler
Center for Reproductive Medicine
01.2014 - 07.2016
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during scheduling process.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Helped implement new scheduling software, streamlining appointment booking process and improving accuracy.
Education
Business Management
James H. Faulkner State Community College
Bay Minette, ALBusiness
University of Mobile
Mobile, ALSkills
- Payroll administration
- Previous Certification in QuickBooks
- Knowledgeable in Microsoft Office
- New hire processing
- Processing wage withholding orders
- New hire processing
- Benefits and compensation
- Open enrollment coordination
- Pre-Employment Screening
- Workers' Compensation Laws
- Excellent Communication
- Organizational Skills
- Claims Management
- Official Notary of the Public
Timeline
Customer Sales and Inventory Specialist
OBR Parts+Marine
05.2023 - Current
Human Resources Specialist
S.C. Stagner Contracting, Inc.
07.2020 - 07.2022
Workers' Compensation Paralegal
Greene & Phillips Attorneys At Law, LLC
08.2016 - 07.2019
Scheduler
Center for Reproductive Medicine
01.2014 - 07.2016
Business Management
James H. Faulkner State Community College
Business
University of Mobile
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