Jennifer (Shire) Keener
Whitsett,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
MEDI USA
Whitsett, NC
08.2018 - 11.2024
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Machine Operator Wearhouse
Medi USA
Whitsett, NC
08.2018 - 01.2019
- Inspect finished workpieces to ensure conformance with specifications.
- Performed regular maintenance on machines to ensure optimal performance.
- Carry out regular safety checks on machinery prior to operation.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Adjust machine settings to complete tasks accurately.
- Record production information such as quantities produced and materials used on daily logs.
- Comply with company policies regarding quality control procedures.
- Collaborate with other departments when necessary for successful completion of projects.
- Monitor the feed and speed of machines during the machining process.
- Troubleshoot malfunctions in equipment or processes.
- Unload finished products from machines onto conveyors or other transport systems.
Sales Associate
Bear Bottom kids Store
Gibbonsville, NC
07.2017 - 12.2017
- Assisted customers with sales and service needs.
Handled issues professionally to company standards. - Helped customers navigate store, complete sales and process returns.
- Processed payments quickly to keep customer flow moving.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Managed multiple tasks simultaneously while meeting deadlines.
- Delivered consistent service to develop customer base.
- Supported team with receiving, pricing and merchandising.
- Adapted to changing priorities and unexpected
- Situations with calm demeanor,Created great customer experiences with personalized sales support.
- Rotated stock using clearance markdowns and special sales promotions.
- Resolved customer concerns using strong communication and conflict management skills.
- Created eye-catching merchandise displays to attract customer attention.
In-Home Nanny/Family Caregiver
Private Care Family
Visalia, CA
03.2015 - 01.2016
- Maintained records of daily observations and information regarding child's activities and behavior.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Provided comfort when needed through hugs or words of encouragement.
- Maintained firm discipline, played with children and helped with tough social, emotional and academic situations.
- Taught children proper etiquette and manners in different social situations.
- Kept clothing organized and neat, rotating out seasonal wardrobes.
- Minimized spread of germs and contaminants by regularly cleaning toys and surfaces.
Encouraged children to be self-motivated and determined by demonstrating positive behaviors.
- Transported children to play dates, activities and special outings with utmost safety.
- Balanced children's schedules with regular rest, play and academic hours.
- Improved behavior with modeling and positive reinforcement techniques.
- Followed consistent evening routines and bedtimes to keep children on schedule.
- Maintained full schedule of extra-curricular activities and entertainment for each child.
Kept home environment neat, clean and optimal for children's development.
- Prepared meals to meet client nutritional needs.
Offered care and companionship to homebound clients with mental or physical limitations.
- Recorded completed activities to support medical administration.
- Communicated clearly with residents, family members and other caregivers.
- Kept client and family members informed about care plans
- .Assisted patients by providing dignified personal care.
- Empowered residents to complete tasks within individual capacity.
- Performed basic housekeeping tasks for safe living environment.
- Established positive routines to support mental wellbeing.
- Checked on residents multiple times throughout shift.
Lead Coordinator
Refinded and Designed Restoration boutique
Hanford
02.2011 - 12.2014
- Provided guidance and support to junior staff members on various aspects of the project lifecycle.
- Analyzed data from previous projects to identify areas for improvement in future initiatives.
- Coordinated merchandise flow with shipments, replenishments and omni-channel operations.
Improved associate performance with timely coaching and feedback on activities. - Executed sales action plans and optimized results for maximum profitability.
- Trained associates in store operations, products and policies and procedures.
- Promoted and supported environment focused on delivering great in-store customer experiences.
Provided staff with assistance in performing difficult and complicated duties. - Met customer needs by keeping adequate item stocks for common and high-demand items.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Provided options for wedding reception locations, themes and menus.
- Coordinated religious services, photography set-ups and receptions.
- Designed event layouts, including seating arrangements, décor placement, and overall aesthetics.
- Met with customer weekly to review and update event plans.
- Planned projects based on owners desires, budgets and requirements.
- Selected finishes, colors and products to complete residential and commercial projects.
- Determined timelines and project costs and presented accurate estimates to clients.
- Coordinated project installations, ensuring timely completion within budget constraints.
- Oversaw purchasing processes for all specified furnishings, fixtures, and equipment.
Education
High School Diploma -
Herbert Hoover High School
Fresno, CA06-2010
Some College (No Degree) - Clovis Community
Institute of Technology
Clovis, CASome College (No Degree) - cosmo Beauty
Meralono Cosmo
Skills
- Complaint resolution
- Scheduling
- Data Collection
- Account updating
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Consultative Sales
- Paperwork Processing
- Delivery Scheduling
- Client Relations
- Sales expertise
- Order Fulfillment
- Customer consulting
- Follow-up skills
- Report Preparation
- Retail Marketing
- Conflict Resolution
- Minute Taking
- Staff Training
- Quality Assurance Controls
- Customer Relations
- Store maintenance
- Customer Service
- Stock management
Timeline
Customer Service Representative
MEDI USA
08.2018 - 11.2024
Machine Operator Wearhouse
Medi USA
08.2018 - 01.2019
Sales Associate
Bear Bottom kids Store
07.2017 - 12.2017
In-Home Nanny/Family Caregiver
Private Care Family
03.2015 - 01.2016
Lead Coordinator
Refinded and Designed Restoration boutique
02.2011 - 12.2014
High School Diploma -
Herbert Hoover High School
Some College (No Degree) - Clovis Community
Institute of Technology
Some College (No Degree) - cosmo Beauty
Meralono Cosmo
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