Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Shockley-Kleber

Pennington,NJ

Summary

Senior Business Analyst with broad expertise in business process analysis, requirements documentation, and system implementation. Adept at partnering with clients and internal teams to translate business needs into functional solutions, while ensuring quality through UAT and post-implementation support. Strong communicator, problem-solver, and collaborator with a track record of delivering innovative, efficient, and user-focused solutions.

Overview

22
22
years of professional experience

Work History

Lead Business Analyst

Educational Testing Service
Princeton, NJ
09.2016 - 10.2024
  • Partnered with business stakeholders to elicit, clarify, and document IT requirements, ensuring alignment with organizational goals and compliance with standards.
  • Produced clear, detailed, and actionable business requirement documents to support solution design and development.
  • Oversaw cost proposals by reviewing vendor submissions for accuracy, feasibility, and alignment with business needs.
  • Conducted evaluations of existing applications and processes, identifying gaps and recommending system enhancements for improved efficiency.
  • Created business requirements to support cost estimation and solution design activities, enabling accurate budgeting and planning.
  • Researched and assessed alternative IT delivery solutions to recommend cost-effective and scalable approaches.
  • Collaborated with cross-functional teams including Response Management, Enterprise Solution Design, Enterprise Architecture, and Information Security to deliver compliant and innovative IT solutions.
  • Facilitated ongoing communication between IT, business units, and clients to maintain transparency and foster stakeholder trust.
  • Adhered to full Software Development Lifecycle (SDLC) methodologies, ensuring compliance with project management and governance standards.

Senior Business Analyst

Educational Testing Service
Princeton, NJ
04.2009 - 09.2016
  • Facilitated communication and collaboration between IT teams, Strategic Business Units (SBUs), and clients to ensure alignment on requirements and solutions.
  • Partnered with cross-functional software development teams to support requirements gathering, analysis, design, risk mitigation, development, unit testing, and deployment into production.
  • Gathered, analyzed, and documented business requirements, translating them into functional and technical specifications for development teams.
  • Acted as liaison between business stakeholders and technical staff to ensure mutual understanding of project objectives and deliverables.
  • Developed scope of work documents to define project goals, business needs, and measurable outcomes.
  • Conducted cost reviews and produced detailed documentation to support accurate evaluation of proposed IT solutions.
  • Collaborated with developers, QA teams, process managers, and end users to ensure on-time delivery of solutions that met business requirements and functionality standards.
  • Analyzed and documented both new and existing processes, recommending improvements to drive efficiency and standardization.
  • Reviewed test plans, provided feedback on methodology, and ensured testing activities aligned with requirements and quality standards.
  • Maintained requirements traceability matrices and managed change requests to ensure proper documentation and scope control.
  • Served as point of contact for issue analysis and resolution, ensuring timely escalation and remediation.
  • Collaborated with teams to conceptualize business-focused solutions and recommend enhancements aligned with strategic goals.

Lead Quality Assurance Analyst

Educational Testing Service
Princeton, NJ
01.2003 - 04.2009
  • Conducted daily test activities for assigned applications, ensuring compliance with functional, performance, and integration requirements.
  • Reviewed and validated business requirements, functional specifications, and systems design against defined testing criteria.
  • Designed, developed, and executed comprehensive test plans, test cases, and both manual and automated test scripts.
  • Communicated test findings, risks, and recommendations to stakeholders.
  • Developed and implemented testing techniques, tools, and scripts to improve efficiency and accuracy in QA processes.
  • Partnered with business and technology leads to identify and prepare accurate test data aligned with test case scenarios.
  • Participated in functional, performance, integration, security, usability, and operability testing to ensure end-to-end quality coverage.
  • Produced detailed documentation including test procedures, defect reports, and test summary reports for stakeholder review.
  • Collaborated with developers and business stakeholders to resolve defect escalations and minimize rejections.
  • Approved and managed test environment access requests to ensure adequate system, tool, and application availability for testing.

Education

Computer Information Systems

Rider University
Lawrenceville, NJ

Skills

  • Requirements documentation and business analysis
  • Cost estimation and solutions design
  • SDLC compliance and project management
  • Stakeholder engagement and management
  • User acceptance testing
  • Product management
  • Jira
  • Confluence
  • SQL

Timeline

Lead Business Analyst

Educational Testing Service
09.2016 - 10.2024

Senior Business Analyst

Educational Testing Service
04.2009 - 09.2016

Lead Quality Assurance Analyst

Educational Testing Service
01.2003 - 04.2009

Computer Information Systems

Rider University

Similar Profiles

CREATE PROFILE