Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Vacation Sales Executive
Hilton Grand Vacations Club
01.2024 - Current
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Selected correct products based on customer needs, product specifications and applicable regulations.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Presented professional image consistent with company's brand values.
Contributed to team objectives in fast-paced environment.
Achieved or exceeded company-defined sales quotas.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Realtor
RE/MAX Compass
07.2022 - 01.2024
Wrote contracts to outline sales and purchases of properties.
Promote sales through advertisements, open houses and listing services.
Remain knowledgeable about real estate markets and best practices
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Negotiated, facilitated, and managed real estate transactions.
Owner/Innkeeper
Harbour House Inn B&B
09.2016 - 02.2021
Owned and Managed all aspects of our bed and breakfast business.
Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Plan Document Specialist/Sales and Implementation Specialist
The Guardian Insurance and Annuity Company
11.2007 - 04.2016
Provide technical/consultative services to Guardian producers, plan sponsors, advisors and other staff members for all matters related to presales, installation and adoption of Defined Contribution and Defined Benefit Plans.
Responsible for creating the plan installation materials including legal Plan Documents for sold plans.
Also responsible for establishing procedures, materials, correspondence and timelines for implementing IRS-mandated plan trust document restatements.
Project Manager for IRS required Defined Benefit and Defined Contribution Restatement - based on IRS requirements, individual specifications and internal/external deadlines, prepared all (approximately 1200) restatement packages via Relius.
Assist in the training of other staff members and in the development of educational materials for internal training classes.
Maintain database of plan sponsors that utilize GRS plan/trust prototype documents.
District Human Resources Manager - District HR Manager
WakeFern Food Corp
12.2006 - 11.2007
Conducted pre-employment interviews, employee satisfaction interviews and employee exit interviews.
Developed and implemented training seminars.
Facilitated numerous employee benefits conferences and represented the company at community Job Fairs.
Recruiter
KeyCorp/KeyBank
11.1990 - 11.2001
Administrative Assistant to the President of Branch Administration.
Administrative Assistant to the Director of Payroll and Computer Information Systems.
Education
Associate - Organizational Communications
Hudson Valley Community College
Troy, NY
01.1998
Skills
Business development and planning
Sales and market development
Market trends
Computer proficiency
De-escalation techniques
Tactful and diplomatic
Customer consulting
Sales closing
Multitasking and organization
Follow-up skills
Researching
Administrative support
Team development
Appointment scheduling
Proofreading
Certification
Real Estate License, 01/01/16, Present
Awards
RE/MAX Executive Club, 03/01/23
Timeline
Vacation Sales Executive
Hilton Grand Vacations Club
01.2024 - Current
Realtor
RE/MAX Compass
07.2022 - 01.2024
Owner/Innkeeper
Harbour House Inn B&B
09.2016 - 02.2021
Plan Document Specialist/Sales and Implementation Specialist
The Guardian Insurance and Annuity Company
11.2007 - 04.2016
District Human Resources Manager - District HR Manager
WakeFern Food Corp
12.2006 - 11.2007
Recruiter
KeyCorp/KeyBank
11.1990 - 11.2001
Associate - Organizational Communications
Hudson Valley Community College
Similar Profiles
Blanca UrbanoBlanca Urbano
Housekeeping Sales at Hilton Grand Vacations ClubHousekeeping Sales at Hilton Grand Vacations Club