Summary
Overview
Work History
Skills
Websites
Training
Accomplishments
Timeline
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Jennifer Shupp

Bethlehem,PA

Summary

Experienced professional with a track record of delivering high-impact results through innovative problem-solving and effective communication. Proven success in directing cross-functional projects, resulting in significant process improvements and operational efficiencies. Recognized for fostering teamwork and adapting to evolving business needs to align with organizational goals.

Overview

28
28
years of professional experience

Work History

Client Success Director

Dun & Bradstreet Corp.
07.2015 - Current
  • Manage and nurture a $20M+ portfolio of our largest Strategic customers driving a high customer retention rate.
  • Achieved consistent YOY revenue growth for the past 5 years
  • Created a customer education site which helped to increase adoption by 40%.
  • Collaborated with product and content teams to deliver custom solutions for our high-value clients enhancing product adoption.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Collaborated with cross-functional teams to resolve critical client usage issue resulting in a 15% product growth
  • Mentor for CSM New Hire Onboarding & Training

Inside Sales Manager

ADP
08.2011 - 07.2015
  • Successfully partnered with Field Sales Team and managed an assigned territory that existed of Global Clients with 1000 employees or more
  • Partnered with existing clients and leveraged industry knowledge to cross-sell solutions and effectively close sales
  • Prospected and conducted sales calls with business executives and directors throughout assigned territory
  • Analyzed existing client and prospect accounts and developed new strategies focused on increasing sales and brand presence
  • Conducted monthly product demonstrations to promote product knowledge and increase level of engagement

Corporate Trainer

Valley Youth House
05.2008 - 05.2012
  • Assisted in creation and scheduling of agency training calendar
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers
  • Excelled in administrative role which required the ability to handle a variety of customer service and administrative tasks

Relationship Manager

Dun & Bradstreet Corp.
11.1996 - 10.2006
  • Managed a portfolio of accounts to include several Fortune 500 companies.
  • Generated new sales leads and secured renewals increasing portfolio growth YOY
  • Cultivated relationships with key contacts to ensure customer satisfaction and loyalty
  • Consistently exceeded sales metrics

Skills

  • Verbal and written communication
  • People Management
  • Creativity and Innovation
  • Issues Resolution
  • Project Coordination
  • Process Improvements
  • Strategic Planning
  • Team Management
  • Business Development

Training

  • Corporate Visions
  • Value Selling Framework
  • Rutgers Customer Experience Certificate Program
  • Acclivus

Accomplishments

FY23 Winner Circle Recipient by nomination

Timeline

Client Success Director

Dun & Bradstreet Corp.
07.2015 - Current

Inside Sales Manager

ADP
08.2011 - 07.2015

Corporate Trainer

Valley Youth House
05.2008 - 05.2012

Relationship Manager

Dun & Bradstreet Corp.
11.1996 - 10.2006

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Jennifer Shupp