Jennifer Siciliano

• Send out samples to sales team and customers.

• Communications with sales team in regards to samples.

• Merchandising of public areas including showroom and conference rooms.

• Maintaining sample inventory integrity.

• International and domestic shipping.

• Inventory Control.

• Project Management software Monday

• Microsoft Outlook

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Reduced response time to external inquiries, establishing structured system for tracking and managing emails.

• Opening of new Colonie Center location
• Motivated entire team
• Handled product placement, display, and visual merchandising standard
• Hiring and training staff
• Recruiting and networking
• Marketing store to drive business
• Banking and deposit responsibilities

• Responsible for daily opening and closing duties
• Sales through customer relationship growth
• Team growth though constant communication

• Cash handling
• Member resolution
• Teller functions
• Cash audits

• Sales
• Store Remodel

• Sales associate responsible for hitting forecasted targets per hour – exceeded each week
• Operational planning for store
• Inventory experience
• Team building through proper training

• Customer service resolutions
• Receiving experience
• Operations lead for building
• Drove sales with team through progressive training
• Team building

• Insurance experience
• Team training
• Driving results for business to achieve profitability targets
• Scheduling of appointments
• All operational facets of business

• All operational issues within store
• Sales management through proper training of team
• Training management with sales team and new hires
• Hiring all new associates

• Merchandising of sales floor
• Stockroom organization / Merchandise flow
• Inventory controls / Physical inventories
• Training and mentoring of staff
• Manager on duty