Jennifer Sidman

- Insurance operations: Conduct eligibility and benefits verification for office visit copay/coinsurance.
- Customer satisfaction: Resolve patient complaints promptly to maintain high levels of satisfaction.
- Communication skills: Explain intricate insurance terms in simple language for better patient understanding.
- Referral and authorization management: Handle referral requests from PCP office, coordinate prior authorizations, and manage appeals for patient procedures, medications, and DME.
- Billing support: Provide accurate diagnosis codes and CPT codes to support billing processes.
- Team leadership: Supervise and train Front Desk staff, Medical Assistants, and a phone operator.
- Administrative tasks: Manage various administrative duties, including scheduling, emails, faxes, phones, pharmacy refills, and troubleshooting insulin pumps and CGMs.
- Financial management: Perform end-of-day collections, conduct weekly deposits, and contribute to reduced past-due balances through improved fee collection practices.
- Compliance and safety: Ensure biohazard protocols are up to date and compliant.
- Record management and coordination: Maintain and update medical records, coordinate with other offices for continuation of care, and report directly to the owner and Medical Doctor.
- Office growth and impact: Instrumental in doubling daily patient intake and contributing to the overall growth of the office.

- Menu assistance: Aid guests in selecting orders by promoting menu items and highlighting daily specials.
- Customer service excellence: Respond promptly to inquiries about meal preparation, ensuring a positive and informed dining experience.
- Upselling and revenue contribution: Recommend add-ons like appetizers, specialty beverages, and desserts to enhance guest satisfaction and contribute to overall revenue.
- Adaptive service: Demonstrate quick learning and adaptability to changing situations, collaborate with kitchen staff for timely order preparation, and conduct regular follow-ups to maintain high guest satisfaction levels.

- Check in/out patients: Collect copays, previous balances, and confirm information on file.
- Insurance operations: Verify eligibility and benefits, obtain prior authorizations for procedures and medications, and explain benefits to patients, including financial obligations.
- Administrative tasks: Answer phone calls in a high-volume setting, proficient in Microsoft Office, and manage appointment-related activities such as booking, cancelling, rescheduling, and confirming appointments.
- Coordination and documentation: Work with multiple Electronic Medical Record (EMR) systems, scan labs and documents into EMR, and collaborate with billing offices to ensure accurate billing codes for insurance collections.

- Team player attributes: Demonstrated qualities of dependability and energy while working collaboratively within a team.

- Multitasking proficiency: Managed tasks efficiently, including taking orders, fulfilling orders, and handling guest payments in a high-volume environment.
- High-volume expertise: Successfully navigated a high-volume setting, contributing to elevated sales levels.
- Leadership and recognition: Took on responsibilities such as inventory management and training new hires, setting a positive example through punctuality, a positive attitude, and assistance wherever needed. Recognized with the 7 service guidelines award from the VP of Saratoga Springs for exceeding expectations in duties.

- Clinical procedures: Conduct blood draws, initiate IV lines, and administer injections.
- Lab coordination: Complete blood work requisitions, process specimens, and ensure proper shipping to the lab.
- Patient management: Check in patients, collect payments before physician visits, and handle scheduling through Mac Practice EMR.
- Administrative tasks: Answer phones, take messages, scan documents into EMR, prepare patient files, communicate with labs and pharmacies, and log all transactions for billing purposes.
- Financial responsibilities: Perform end-of-day collection of transactions (cash and credit card totals) for deposit.
- Sales achievement: Excel in a sales-driven environment, catering to self-pay patients, and recognized by the practice for surpassing $100k in sales in a single month.