Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Siegel

Southampton,ME

Summary

Results-driven public health professional with expertise in operations management, policy enforcement, and team leadership. Seeking a challenging role as a Manager, Content Review and Scaled Operations to optimize processes, ensure compliance, and drive operational efficiency in a dynamic environment. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

9
9
years of professional experience

Work History

Public Health COVID Case Manager, Specialist

  • Conducted contact tracing and provided COVID consulting for the Longmeadow Public School system
  • Implemented DESE/DPH protocols and made recommendations to reduce transmission risk
  • Educated businesses and community leaders on COVID-19 transmission and mitigation strategies
  • Developed self-reporting systems for residents and created databases for HR department
  • Outbreak, , Partners in Health, Massachusetts CTC
  • Investigated and managed COVID-19 clusters to mitigate transmission and prevent future outbreaks
  • Collaborated with public health professionals to guide Massachusetts' response to outbreaks
  • Educated businesses and community leaders on COVID-19 prevention strategies
  • Managed teams of Case Investigators and facilitated communication between stakeholders
  • Conducted data analysis, reported on key metrics, and contributed to internal dashboards
  • Conducted outbound calls for COVID-19 contact tracing and provided support to cases and contacts
  • Assisted in the isolation and quarantine process, offering education on COVID-19 protocols
  • Supported relationships with students, faculty, and families during quarantine and isolation periods
  • Provided logistical support and assisted in cluster investigations and trainings

Office Business Manager

Holistic Clinic
03.2015 - 03.2020
  • GiftofHealth
  • Managed overall office operations, including bookkeeping and patient records management
  • Led marketing and promotions, including social media management
  • Scheduled appointments and provided customer service support
  • Assisted in prescription preparation and inventory management
  • Herbal Apprentice, Raven Crest Botanicals
  • Assisted master herbalist in making herbal medicinal products and managed herbal gardens
  • Sold products, attended to clients, and provided customer service
  • Assisted in data entry and administrative tasks
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Analyzed financial data to identify trends and develop forecasts for future financial performance.
  • Assisted with development and implementation of financial policies and procedures to streamline operations.
  • Developed and maintained effective relationships with banking institutions to support financial operations.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Delivered performance reviews, recommending additional training or advancements.
  • Implemented and maintained internal controls to protect financial assets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Clinic Director

O2
03.2012 - 07.2012
  • Managed operations and budgets for a wellness institute with a focus on nutrition and colon hydrotherapy
  • Handled bookings, financial transactions, and inventory management
  • Assisted on-site with patient support and program implementation
  • Led group cleanses, yoga classes, and nutrition workshops
  • Hired, trained and supervised employees to maintain team of high performers.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Developed marketing strategies to increase visibility and patient base.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Budgeted for resources to control expenditure and maximize profits.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
  • Liaised with health insurance companies to process insurance claims and maximize reimbursements.
  • Provided direct care to patients by assessing, diagnosing and treating illnesses.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Yoga Teacher/Farm Assistant

Ranchot Margot
01.2011 - 10.2013
  • Arenal
  • Ran the yoga program and assisted in the garden of a self-sufficient farm/retreat center
  • Taught yoga classes and facilitated programs for visiting groups
  • Assisted in farm management, caring for animals, and cultivating vegetables/fruits
  • Conducted yoga and herbal medicine outreach in rural communities
  • Developed and maintained consistent communication with students by engaging in conversation before and after classes.
  • Developed new yoga skills through continuous study and practice.
  • Incorporated safety, fun and creativity in lesson design and application.
  • Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
  • Planned, set up and led yoga classes for beginner through advanced practitioners.
  • Delivered professional yoga classes and motivated students to attain personal goals.

Education

Master's - Public Health

George Washington University
04.2024

BA - Interdisciplinary Studies (Marketing, Sociology, Criminal Justice

American University
05.2010

Skills

  • Operations Management
  • Process Optimization
  • Vendor Management
  • Policy Development and Enforcement
  • Team Leadership
  • Analytical and Problem-Solving Skills
  • Strong Communication and Documentation Abilities
  • Data Analysis and Reporting
  • Cross-functional Collaboration
  • Emotional Awareness
  • Crisis Intervention
  • Utilization Management
  • Research
  • Standards Administration
  • Multitasking and Organization
  • Motivational Interviewing
  • Resource Management
  • Verbal and Written Communication
  • Team Meetings
  • Telephone Etiquette
  • Reading Comprehension
  • Data Entry and Analysis
  • Direct Operations

Languages

French
Limited Working
Spanish
Limited Working

Timeline

Office Business Manager

Holistic Clinic
03.2015 - 03.2020

Clinic Director

O2
03.2012 - 07.2012

Yoga Teacher/Farm Assistant

Ranchot Margot
01.2011 - 10.2013

Public Health COVID Case Manager, Specialist

Master's - Public Health

George Washington University

BA - Interdisciplinary Studies (Marketing, Sociology, Criminal Justice

American University

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