Jennifer Sieler

• Executed Sarbanes Oxley (SOX) quarterly program operations.
• Performed quarterly User Access Reviews for 60+ in-scope systems.
• Created new IT General Controls (ITGCs) as required.
• Administered change management controls.
• Organized monthly Change Advisory Board (CAB) meetings for development teams.
• Managed the SOX control repository for all internal controls.
• Implemented new tools to manage and automate operations.
• Collected, tracked and delivered Service Organization Controls (SOC) reports and management assessments.
• Facilitated training and support to control owners as needed.
• Created and maintained wiki pages for IT SOX specific information.
• SOX internal controls deficiency investigation, tracking and remediation.
• Provided comprehensive support to the internal and external audit teams.

• Executed Sarbanes Oxley (SOX) quarterly program operations.
• Performed quarterly User Access Reviews (UARs) for 60+ in-scope systems.
• Managed the SOX control repository for all internal controls.
• New tool implementation for process automation.
• Provided comprehensive support to the internal and external audit teams.

• Established an Onboarding Program for the Windows and Devices Group (WDG) External Certifications, including ISO 27001:2013.
• Collaborated and acted as liaison with groups looking to implement ISO certification(s) by providing certification and audit project plan and procedures.
• Documented existing IT compliance controls and assisted with necessary gap analysis and risk assessment.
• Created and standardized the compliance controls framework implemented to groups throughout WDG.
• Managed policy and compliance exceptions by monitoring, assessing risk level, and submitting requests.
• Drove Program execution to schedule established collaboration with management and leadership.
• Enforced process and worked to improve existing methods, including process documentation.
• Supported reporting and presentations to executive leaders providing the status of the programs, including milestones, KRI/KPI, and respective data.

• Managed of logistics and technical support for all joint application design technical breakouts including live meetings, conference dial-ins and rooms.
• Scheduled coordination for all requests from an end-to-end process including receiving requests, socializing them and communicating progress and status.
• Invitation support and mailbox management including sending out invitations, updating invite details based off feedback, handling email correspondence and resolving any issues.
• Tracked attendance of all critical attendees and communicating to the meeting requesters and facilitators.
• Responsible for status reporting for all technical sessions along with representing IT in a daily program wide status check-in.
• Program wide communication on process changes/improvements and updating key stakeholders on session statuses and all other relevant information daily.
• Maintained a positive and productive working relationship with key vendors involved with session scheduling.

Global Learning & Development Operations Manager (04/14 - 09/14)

• Managed the Global Learning & Development team to ensure program deliverables were executed.
• Designed, drove and delivered operational logistics related to events and programs in support of the development and future career growth of the highest level and highest potential employees in the company; including Partners and Corporate VPs.
• Provided financial transaction oversight and reporting to meet or exceed budget targets by closely monitoring quarterly forecast, expected costs and managing the PO, invoice approval, and monthly accruals processes.
• Worked regularly with highly sensitive, confidential information and Executive audiences. Included having access to and working with internal Microsoft tools such as MSRA, HeadTrax, High Potential Database, Learning Central, and Learning Central Reports.

High Potential Client Service Specialist (03/13 - 04/14)

• Designed, drove and delivered operational logistics related to events and programs in support of the development and future career growth of the highest level and highest potential employees in the company; including Partners and Corporate VPs.
• Managed and directed operations work delivered by third party vendors; including establishing and assessing scope, creating and defining process flows, and formulating standards vendors carry out the work through to full implementation.
• Responsible for writing and editing conference materials, invitations, biographies and program materials, then distributing key strategic communications out to Executive audiences through e-mail and confidential websites as appropriate.
• Experienced with budget, purchase orders and invoice management in MYOrder and MSInvoice tools.
• Tracked training materials inventory and processed orders with MSMarket and other preferred vendors.

Leadership Development Client Service Specialist (11/10 - 03-13)

• Managed and implemented senior leader training courses, events, programs and initiatives.
• Contract administration and negotiations for all vendors associated with LDG programs ensuring that all purchasing standards, process, systems and measurement are in place to manage the vendor and the purchasing spend within LDG.
• Delivered project management expertise and execution to capitalize on business efficiencies for learning operations.
• Experienced with budget, purchase orders and invoice management in MYOrder and MSInvoice tools.
• Tracked training materials inventory and processed orders with MSMarket and other preferred vendors.
• Established and maintained strategic partnerships across Microsoft HR's Leadership Development Team.

Onboarding New Business Client Specialist (06-09 - 11/10)

• Onboarded and support 38 new client organizations to the Learning Central internal training tool.
• Coordinated multiple in-business Microsoft training and events globally.
• Experienced in corporate client interaction and interface.
• Maintained a growing knowledge of company policy, product, and services.

Client Service Assistant/NEO Project Lead (02/08 - 06/09)

• Managed the team leading and delivering operations for the weekly New Employee Orientation (NEO).
• Coordinated client funded events tailored to specific organization and team objectives.
• Data entry focus for current training offerings that included updating course profiles, entering requisition forms and processing client funded requests.
• Supervised two training coordinators with adherence to professional and corporate protocol.

Operations Coordinator (02/07 - 02/08)

• Coordinated operations support for the weekly New Employee Orientation (NEO).
• Managed daily tasks and projects while adhering to procedures and time-sensitive deadlines.
• Performed duties with the ability to quickly adapt to constant change.
• Management of materials build and ordering process.
• Responded to customer inquiries and problems in a respectful and professional manner.